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Metro Ford
Schenectady, NY
4,787 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,787 reviews
March 22, 2024
I'm not sure why I'm getting this survey again since I already answered this. Troy did a great job and took care of a follow up issue very quickly as well. already answered this. Troy did a great job and took care of a follow up issue very quickly as well. More
by Kevinchonikel
Verified CustomerEmployees Worked With
Troy
Helpful March 21, 2024
Best place in the capitol district to get your vehicle serviced. Friendly courteous people who make you feel like family not just say it! serviced. Friendly courteous people who make you feel like family not just say it! More
by rpandori
Employees Worked With
March 20, 2024
I thought I just gave you a review by text, but here it is again: Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not f is again: Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not follow one of the instructions so I had to come back another day and Troy got it taken care of immediately. Just a minor inconvenience - otherwise great service and workmanship by all. More
by Kevinchonikel
Employees Worked With
March 20, 2024
i went . .i saw..i bought...dan and everyone else was great...my 2nd truck from you folks .i saw..i bought...dan and everyone else was great...my 2nd truck from you folks More
by Otisemo
March 20, 2024
Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not follow one of the instructions so I had to come back another day and T everything exactly as I wanted it done. Unfortunately the garage staff did not follow one of the instructions so I had to come back another day and Troy got it taken care of immediately. Just a minor inconvenience - otherwise great service and workmanship by all. More
by Kevinchonikel
Employees Worked With
Troy
March 18, 2024
Service was completed as scheduled. No issues booking or waiting in lobby. Has improved from previous visits. Thank you No issues booking or waiting in lobby. Has improved from previous visits. Thank you More
by WJEFFREED
March 17, 2024
I am 100% pleased with the satisfaction I received from AJ in the sales department and Bill in the finance department. They both went out of their way to give me a great deal. It was a pleasure working wit AJ in the sales department and Bill in the finance department. They both went out of their way to give me a great deal. It was a pleasure working with those two people I would definitely recommend anybody to go see them. They gave me great money for two trade-ins. I purchased a 2023 Ford bronco and I must say I'm in love. More
by robertv-troy
Employees Worked With
AJ Denton, Bill Marincic
