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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
December 16, 2022
My experience was mixed so far. Robbie was nice and professional in his presentation and first impressions were definitely good. I came for a factory recall repair and this was my f Robbie was nice and professional in his presentation and first impressions were definitely good. I came for a factory recall repair and this was my first time in this dealership for service. Robbie came and reported to me that I had "a bad oil leak", my oil level was low and he found oil all over on my motor. So he sold me a dye service to monitor where the oil was coming from. To me, a bad oil leak is nothing to trifle with and such a thing can destroy a motor quickly if not resolved. Yet he said to come back several days later to check the dye and ask me to watch for oil spots under my car meantime. There have been none. Not a drip. I did use a diagnostic OBD computer which said 'replace oil flow control valve' or something similar (have to refer to the printout). So I called for part two of the dye check (as I already paid for that in the beginning). Another man answered my call and had no idea what I was talking about and was also of a much lower quality attitude than Robbie. I didn't get his name. I asked if they could fit me in right then and it turned out not possible. Fair enough, but Robbie had suggested I try that. So he tells me to pick a day to drop the vehicle off and leave it all day. I answered that I'd rather wait with it because I don't want to rent a car for it. He then tried basically saying I had to leave it. For the dye check? That Robbie said could probably be squeezed in on a random try? He was actually going to leave off the conversation without letting me set an appointment and I had to speak up and say hey can't I set an appointment now? Then he did set it with me. It was pretty unsavory his attitude. I'm not sure if oil is even coming out anywhere because it never hits the ground. It may be burning or so slow from a gasket that it doesn't go far. Bad oil leak....ehhhhh... Kindof an exaggeration if you asked me. And punctuated by the non emergency attitude about the follow up kinda showing he knows this already. So we'll see what he says when it gets checked next week 🙄 More
by edward.spain
Employees Worked With
Rob Hitchcock
December 15, 2022
The experience was wonderful and I was amazed how courtesies had the staff was.. very professional courtesies had the staff was.. very professional More
by Cathyrowe75
Employees Worked With
JT Tibbits, Bill Marincic, Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Sara Wynne, Rob Hitchcock
December 15, 2022
Service representative was very knowledgeable about my warranty work on my F150, AJ Denton sales rep, gave exceptional service for me in providing my rental vehicle. warranty work on my F150, AJ Denton sales rep, gave exceptional service for me in providing my rental vehicle. More
by scovy01
Employees Worked With
AJ Denton, Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
December 15, 2022
I took my car in to have the recall taken care of. That was about 4 months ago. They said they had to order the part. They said it should be in the next day. I'm still waiting. ... I tried to call That was about 4 months ago. They said they had to order the part. They said it should be in the next day. I'm still waiting. ... I tried to call several times. No one answered the phone. I'm worried about driving to Florida. It's regarding my breaks. I wish they'd call so I can. Have this taken care of. More
by marilyn0453
Employees Worked With
Repair department
