Metro Ford

xxxx poor customer service. Scheduled my car for reset of a power steering fault to clear codes to determine whether the rack and pinion needed to be replaced or if it was just Scheduled my car for reset of a power steering fault to clear codes to determine whether the rack and pinion needed to be replaced or if it was just a fault due to mismatched tires. Metro had the car for an entire day and never called me to let me know the status. In the evening I take the bus to go pick up my car after trying to call and not being able to get a hold of anyone in the service department. I get to Metro and they tell me they were not able to do anything with my car because they could not get their computer to connect. What? All day and not bother to call the car’s owner? My thinking is that they wanted to force the replacement of the rack and pinion (2012 Fusion with electronic power assist steering) for $1700 and not do the reset for $150 (would’ve have been the second time since the issue started which I believe is related to mismatched tires which was recently corrected). Have an appointment at DePaula now for later in September. If the reset does not hold I know who will get the more lucrative work. More

Service Department was knowledgeable on issues my truck had. One part was in stock and the other needed to be ordered. Addressed all concerns that were written on my drop off envelope. 2 issues with the had. One part was in stock and the other needed to be ordered. Addressed all concerns that were written on my drop off envelope. 2 issues with the truck now after work has been done- 1- the power steering pump was replaced but the whine is still present 2- the pas tank filling neck must have a kink because I can not fill the tank with the pump handle squeezed all the way like I normally could. More

Great service, caring, friendly staff always happy to give you the best opportunities they have to offer give you the best opportunities they have to offer More

Jon Dariano was very helpful when I came in to look at options following my lease end. options following my lease end. More

They where very good and quick I would recommend metro ford to bring your ford ford to bring your ford More

Very nice polite customer service very nice I would always come back For service again always come back For service again More

When I called to make an appointment it was very good experience when I came to the dealership it was even better service was great experience when I came to the dealership it was even better service was great More

Excellent dealership. They made purchasing a new vehicle uncomplicated and quick which was just what I wanted. They made purchasing a new vehicle uncomplicated and quick which was just what I wanted. More

Service done quickly and correctly. Everyone I interacted with was friendly. Sadly, I paid for my service and parts online. This seemed to cause confusion in the billing department Everyone I interacted with was friendly. Sadly, I paid for my service and parts online. This seemed to cause confusion in the billing department. It was resolved correctly, but it took an additional 10 minutes. More

Working with Metro Ford from Maine was amazing! Best Customer Service, Jen Gifford was great to work with! She went above and beyond to help us purchase a truck from 5 hours away. Highly recommend Best Customer Service, Jen Gifford was great to work with! She went above and beyond to help us purchase a truck from 5 hours away. Highly recommend calling her today for a great experience. Everything she did for us was on point! More