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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 13, 2022
Your website hours have not been updated to reflect actual hours. I showed up at 7 am to wait an hour and needed an oil change and state inspection. I was told it would take 2 hours to complete the t actual hours. I showed up at 7 am to wait an hour and needed an oil change and state inspection. I was told it would take 2 hours to complete the two tasks. I said I really needed to inspection so just do that and was told that would be at least 1 hour if we was going to be done right. Why call your business Quicklane service if it takes 2 hours. More
by ASWED89
Verified CustomerEmployees Worked With
Matt
July 13, 2022
Greeted upon arrival. Service was started as scheduled. Job completed in a reasonable time frame. Representative came out an said job done and keys at the cashier. Gave m Service was started as scheduled. Job completed in a reasonable time frame. Representative came out an said job done and keys at the cashier. Gave me no info how things were. Cashier checked me out but was unable to give me the service report on how the battery was, the brakes etc.. She said the printer has been broken for a couple of days..I go out to get my car were the have been after service but it is not there. I go back in an ask were it is, and was told it was either in the first row on the side of the building or out back. So back out I go hunting for my car. Not the service nor customer service I expected. Will have to re think were i go for service the next time. More
by Mmiller16
Employees Worked With
Troy Hanlon, Jay Ostrander
July 13, 2022
Had brakes worked on and repaired for $800. Next day the brakes failed while driving. This is the second time in 6 months where a repair was not done correctly the first time. Next day the brakes failed while driving. This is the second time in 6 months where a repair was not done correctly the first time. More
by SOCONNOR4
Employees Worked With
Troy Hanlon
July 12, 2022
AJ was helpful in deciding on the trim level of my new Maverick. He kept me informed as to the progress. When the truck came in he let me know right away. AJ was very helpful in the steps to finish the s Maverick. He kept me informed as to the progress. When the truck came in he let me know right away. AJ was very helpful in the steps to finish the sale. Bill was helpful in generating the actual sales slip. On the day of delivery AJ was very helpful making sure I knew how my new Maverick worked AMF in setting up my Bluetooth and FordPass. I left Metro Ford very happy. Helpful people, Happy people, and no high pressure hassle. Great place and great experience! More
by BMOORE25
Employees Worked With
AJ, Bill Marincic
July 09, 2022
Very helpful and courteous, provided me with a loaner vehicle which was very much appreciated ,have been treated very good by everyone there,will be going to metro ford for my next truck vehicle which was very much appreciated ,have been treated very good by everyone there,will be going to metro ford for my next truck More
by DTOWNHARLEY04@YAHOO.COM
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
July 08, 2022
PREVIOUS CAR WAS TOTALED SO I WAS IN A TIME CRUNCH TO REPLACE IT. GOT IN TOUCH WITH BILL HEARLEY WHO WAS ILL BUT HE REFERRED ME TO A J DENTON WHO COULDN"T HAVE BEEN MORE COURTEOUS & HELPFUL REPLACE IT. GOT IN TOUCH WITH BILL HEARLEY WHO WAS ILL BUT HE REFERRED ME TO A J DENTON WHO COULDN"T HAVE BEEN MORE COURTEOUS & HELPFUL More
by TOMWALLACE1946
Employees Worked With
BILL HEARLEY , & A J DENTON
