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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

April 24, 2022

Best service department in the area. Troy Hanlon and his crew go out of their way with customer satisfaction. More

by mallard12190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
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April 23, 2022

The people are nice they are very helpful anyway. Nicole is very good sales person thank you for all your help getting our new truck thank you Mark &Valerie Vadnais More

by mvadnais1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
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April 23, 2022

I was very impressed by how smoothly the process was for buying my used car. I’ve had many unpleasant experiences with other local dealers in the past. Metro Ford is my new dealership for life. More

by LESLESCHR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
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April 23, 2022

Troy Hanlon and his team in the service department are great. Always accommodating and considerate of the customers needs. More

by mallard12190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander
Report | Print
April 23, 2022

I thought that everyone was polite and the work was completed when stated and I felt like I got excellent care More

by Scooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
Report | Print
April 22, 2022

Great friendly customer service. Bill Hearley is the best!!!!! The dealership was clean and all the people were friendly. More

by STU12198
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
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April 22, 2022

service quick and easy. staff polite and quite effective. my car was clean when returned. More

by MULLINSF
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
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April 22, 2022

Was so happy with the salesman (Anthony) in the finance guy (TJ ) went above and beyond to get us the loan and the payment we needed to take the jeep home with us!! Happy with the whole experience!!! More

by Fblake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits, Anthony DeFabio
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April 22, 2022

It was grate getting my car fixed at metro ford I really love the out com on the paint job n the body work and the customer service was really good 👍 More

by Ganga p sukraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano, Rob Hitchcock, Gary Askew, Cary Peek
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April 21, 2022

The alignment I asked for and was charged for, was horrible, had to take it to another shop for a proper job!! Not happy... More

by Feilcollision
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the service writers name, not his fault for bad work
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