Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
April 21, 2022
Since we walked into the dealership 25-years ago we've never looked back. If you're looking for a smooth/seamless deal from start-to-finish, then you've come to the right place. Drop in and see JT, Bob never looked back. If you're looking for a smooth/seamless deal from start-to-finish, then you've come to the right place. Drop in and see JT, Bob R., Bill H. and all the kind folks at Metro Ford for your next vehicle needs. 518.382.1010. More
by bob p.
Verified CustomerEmployees Worked With
JT, Bob R., Bill H., Bill Hearley
April 20, 2022
During the appointment they inspected everything on the car and didn’t suggest any needless replacements like some car dealerships might. The video they provided of my vehicle was extremely helpful and und car and didn’t suggest any needless replacements like some car dealerships might. The video they provided of my vehicle was extremely helpful and understanding when and what needs to be replaced in the future and what I should be looking for. The service I received when I got there was great and my vehicle was looked at in a short amount of time. The whole experience was great! More
by JEKWUNPUTT
Employees Worked With
Corynne
April 20, 2022
Metro Ford is very professional handling all its customers need. I have recommend them to my friends and family when they are in need of a new vehicle. customers need. I have recommend them to my friends and family when they are in need of a new vehicle. More
by GEORGESCARINGE
Employees Worked With
Troy Hanlon
April 18, 2022
When I first used this service center it was excellent. The last couple of years I feel more like a hassle than a valued customer. The phone rarely gets answered on the first try and when it does get answe The last couple of years I feel more like a hassle than a valued customer. The phone rarely gets answered on the first try and when it does get answered the people seem exhausted or annoyed. I know COVID has made it tough so I try to understand. Hopefully things will return to the good communications and friendly service they originally had. More
by TJB
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
April 17, 2022
Wait time I was expecting longer time. But before we knew it everything was done. And always with the professional manor always given But before we knew it everything was done. And always with the professional manor always given More
by GLASTETTERISABEL
Employees Worked With
Jay Ostrander, Gary Askew
April 17, 2022
The salesperson was great. However the preparation on the vehicle was disappointing. There was many issues of which they promised to resolve when I return to N Y. The most irri However the preparation on the vehicle was disappointing. There was many issues of which they promised to resolve when I return to N Y. The most irritating was after spending that much money the low fuel light came on on my way home. More
by Raymond
Employees Worked With
Nicole Bellanger
