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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
April 16, 2022
Very nice salesmen and service people technicians are very knowledgeable and explain everything to you and get you in for service in a timely manner. Good coffee too. very knowledgeable and explain everything to you and get you in for service in a timely manner. Good coffee too. More
by PROVOSTBROS
Employees Worked With
Fred rose. , Troy Hanlon, Jay Ostrander, Rob Hitchcock
April 16, 2022
The website is well layed out and very informative. Dan Ketchum is very pleasant and very nice to work with. The waiting area for the service department is clean and spacious. Dan Ketchum is very pleasant and very nice to work with. The waiting area for the service department is clean and spacious. More
by acpumpkin13
Employees Worked With
Dan Ketchum, Bill Marincic
April 16, 2022
Excellent customer service; professional and quick service. Great to deal with and quick response with call back information. Will definitely send others to this dealership. service. Great to deal with and quick response with call back information. Will definitely send others to this dealership. More
by pg1958
Employees Worked With
Dan Cole
April 16, 2022
Metro Ford has always been great to work with and purchase cars from. Our recent experience with Dan Cole was amazing. From inception to driving off the lot in our new Explorer, Dan was fantastic!! purchase cars from. Our recent experience with Dan Cole was amazing. From inception to driving off the lot in our new Explorer, Dan was fantastic!! More
by JHYA
Employees Worked With
Dan Cole
April 15, 2022
As a return customer, it was a very quick and easy purchase. This is the second vehicle that I have purchased from Metro Ford and Anthony has been the salesman for both. Very knowledgeable and prof purchase. This is the second vehicle that I have purchased from Metro Ford and Anthony has been the salesman for both. Very knowledgeable and professional. Also, JT was phenomenal in regards to the financial services. More
by BadBoy
Employees Worked With
JT Tibbits, Anthony DeFabio
April 15, 2022
Always get timely and professional service. The waiting area is comfortable and clean. The service reps are knowledgeable and will explain any needed maintenance/repair. The waiting area is comfortable and clean. The service reps are knowledgeable and will explain any needed maintenance/repair. More
by rparafin
Employees Worked With
Troy Hanlon
April 15, 2022
Professional, trustworthy, direct, customer service oriented, quick, thorough, explained things, made the process seamless though purchase registration and contacting insurance company. oriented, quick, thorough, explained things, made the process seamless though purchase registration and contacting insurance company. More
by SVANWIE
Employees Worked With
Nicole Bellanger, Bill Marincic
