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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
January 19, 2022
Service and body shop are excellent. They fixed the issue with the glass and lettering. Sales and financial department not the greatest. They left a bad impression with me. with the glass and lettering. Sales and financial department not the greatest. They left a bad impression with me. More
by STANGER95
Employees Worked With
Gary Askew, Cary Peek
January 19, 2022
Troy and all the guys are real friendly always willing to take the time to explain what they did the guys in the shop explain why you had a problem with the vehicle just great bunch of people take the time to explain what they did the guys in the shop explain why you had a problem with the vehicle just great bunch of people More
by RBELANGER57
Employees Worked With
Bill Hearley, Troy Hanlon
January 19, 2022
Truck still has same problems as before all recalls were completed. Software update did not change “deadening” sound on startup as technician stated. Door latches & door locks still freeze up after that su completed. Software update did not change “deadening” sound on startup as technician stated. Door latches & door locks still freeze up after that supposed fix. More
by MUSTANG0055
Employees Worked With
Don’t remember his name but he was helpful.
January 19, 2022
The wait time was excessive. Seems like there is quite a bit of over booking of appointments. I was there for a simple routine maintenance and inspection, which took close to three hours. This problem has e bit of over booking of appointments. I was there for a simple routine maintenance and inspection, which took close to three hours. This problem has existed for awhile at Metro. More
by DAVE.FOUCAULT
Employees Worked With
Don Eden
January 19, 2022
Salesman (AJ) was great and deserves 5 stars. Communication was great and the entire process was extremely smooth. Reason for less than 5 stars was the $3k markup from MSRP on my Maverick. Communication was great and the entire process was extremely smooth. Reason for less than 5 stars was the $3k markup from MSRP on my Maverick. More
by kbarkamian
Employees Worked With
AJ Denton - 5 stars, JT Tibbits
January 19, 2022
Poor CommunicationFixed parts that didn’t need to be Poor Communication Fixed parts that didn’t need to be fixed And asked me to cover the core charge on my parts to get them back Poor Communication Fixed parts that didn’t need to be fixed And asked me to cover the core charge on my parts to get them back More
by Loganorr79
Employees Worked With
Gary Askew, Cary Peek
January 18, 2022
Excellent service. I was impressed by the ability to go out of the way to get me into a car I liked. They were able to hold the car for a small down payment until I was able to come in and test drive. Addi out of the way to get me into a car I liked. They were able to hold the car for a small down payment until I was able to come in and test drive. Additionally they worked with me to leave with the car same day after it was detailed and tuned up to my satisfaction. More
by NICK96RYAN
Employees Worked With
Bob Ruzzo
