Metro Ford

Why bother to have me set up an appt when the people I am there to see are going to not be working at that hour and I end up sitting waiting for an hour and a half for a ten minute process of completing my l there to see are going to not be working at that hour and I end up sitting waiting for an hour and a half for a ten minute process of completing my lease More

All the guys in service dept are great. Each time we go there is great service. there is great service. More

We worked with Nicole to order our 2021 Bronco and it couldn’t have been a smoother process! She was very helpful and attentive along the way and we loved working with her. A great experience and we LOVE couldn’t have been a smoother process! She was very helpful and attentive along the way and we loved working with her. A great experience and we LOVE our new car. More

excellent customer service, always available, very knowledgeable about car. I feel I got a great deal knowledgeable about car. I feel I got a great deal More

They were efficient and thorough. All went according to what I was told. Very happy what I was told. Very happy More

I only want my dealer to care for my car because I trust them. Over 40 years of Fords only why go anywhere else them. Over 40 years of Fords only why go anywhere else More

Very professional, took me in and handled the issue, kept me informed as the day went on. me informed as the day went on. More

Always kept me advised as to where in the repair process they were at. Made sure to have another set of eyes look at my vehicle to ensure it was safe to drive until the body shop could work on it. Attempted they were at. Made sure to have another set of eyes look at my vehicle to ensure it was safe to drive until the body shop could work on it. Attempted to secure a loaner vehicle while the body shop had my car in their possession. promptly filed out and filed all paperwork with the insurance company. A great company to work with for all your automotive needs from sales to service and collision. I’d recommend the Metro Ford Family to anyone. More

My experience with Metro Ford started out a bit rough. I was at the end of my lease and started my initial communication via email. I was told that the questions I had could only be answered by a leasing sp was at the end of my lease and started my initial communication via email. I was told that the questions I had could only be answered by a leasing specialist in person. The woman who I was emailing had me set up a appointment to meet with her. I walked into the dealership, talked with the person at the reception desk. I told her who I was and that I had an appointment to speak with a certain individual. Reception let the person know that I was there and for me to take a seat. 45 min goes by, still haven't spoke with anyone. At this point I'm starting to get a bit angry and ready to walk out. I spoke with reception again, told them who I was looking to speak with and that I had an appointment. A few minutes goes by, I get set up with another salesperson. Pretty much the time spent emailing was a waste of time and had to start all over again, what I was looking to do, I was at the end of my lease, ECT. Never did speak with a leasing specialist. Almost left again when I was informed by the new salesperson that I couldn't do anything with my leased vehicle, couldn't buy it (myself or the dealership), trade it or turn it in 120 days before the end of my lease. I informed them that I had 9 days left before the end of my lease. After I took the new vehicle I was looking at for a test drive and came back, I don't know if the salesperson was misinformed about things with leasing but things started to smooth out after that. The salesperson did apologize, he was easy to work with, no pressure and I picked up my new vehicle the following afternoon. More

Even though I got an oil change like always no window washer fluid was put in and the car signals that an oil change is cool don’t know why I’ve told you this before and you continue to do the same thing washer fluid was put in and the car signals that an oil change is cool don’t know why I’ve told you this before and you continue to do the same thing to me I’ll go to Ford because that’s where I’ve always been going but I’m thinking differently now because I told this to you several times and now my car says oil change deal and no washer fluid that’s very commonly done More