Metro Ford

Did everything to help. Very nice people to deal with. Professional service that I don’t get at other dealers Professional service that I don’t get at other dealers More

Great service staff. Waiting area is very comfortable. My 2020 Ford Explorer XLT issue was resolved and I was on my way home after only a minimal wait time. My 2020 Ford Explorer XLT issue was resolved and I was on my way home after only a minimal wait time. More

Sales and Service people are friendly. My only complaint is that no one check my brake fluid after the recall service for the master cylinder. Had to buy a pint to top it off (low level lite came on). is that no one check my brake fluid after the recall service for the master cylinder. Had to buy a pint to top it off (low level lite came on). More

Troy always takes good care of us even when I’m a little (a lot) rude to him for things that were not his fault. Thank you Troy (a lot) rude to him for things that were not his fault. Thank you Troy More

Great service staff. Always treated like a VIP when I drive in. Troy and Jay still rock! drive in. Troy and Jay still rock! More

Troy Hanlon the Service Manager was atrocious! He was very unprofessional and treated us horribly very unprofessional and treated us horribly More

The Service Representative Don was very professional , informative and really kind. He explained everything that would be done and approximately the amount of time it would take. informative and really kind. He explained everything that would be done and approximately the amount of time it would take. More

My sales person was friendly and courteous! The staff was very inviting and able to direct me in the right direction. My new truck was ready to before I even arrived at the dealership! very inviting and able to direct me in the right direction. My new truck was ready to before I even arrived at the dealership! More

Called and stopped in. Ask for a simple call back to go over my experience at Metro Ford yet no call back ? Bill Thorpe / Tvonne. We’re all busy. But over a week worth of calls asking to speak w over my experience at Metro Ford yet no call back ? Bill Thorpe / Tvonne. We’re all busy. But over a week worth of calls asking to speak with you. Please provide additional training for the following techs. Fred Rose, David Balwit and Nick Saccone. Throwing parts at the owners expense is not a qualified teammate. Please call me at 518-992-9923. Thank you. More

The service proved by Metro Ford is exceptional. Troy Hanlon is a great team leader. Hanlon is a great team leader. More