Metro Ford

All I can say is RUN far away from Metro Ford.I All I can say is RUN far away from Metro Ford. I purchased a hybrid vehicle from Metro Ford in March 2021. By June 2021 the car was in the shop a All I can say is RUN far away from Metro Ford. I purchased a hybrid vehicle from Metro Ford in March 2021. By June 2021 the car was in the shop and it stayed there for 2 months, with issues that ranged from small body shop issues, to larger body shop issues, to minor mechanical repairs to a full blown replacement of one of the most important pieces of equipment on the vehicle ... the basic nerve center that controls all the mechanical, technical, computer works of the vehicle. Needless to say, this car was a lemon and I treated it as such. During the time the car was in the shop, I made payments which amounted to about $1000 and I purchased gas for the loaner I was given. The gas efficiency was not as good as the hybrid vehicle I drive so needless to say I spent double the amount of money on gas in those two months, that I would have, had I been driving my own vehicle. The service department communication was not only non existent, but every time I went in there (which was frequent because I had to keep visiting the car to take more and more things out of the vehicle as it stayed there day after week after month), none of the service area staff bothered to say hello in any manner. I was never told who my service advisor was. I was never given any information about what was being repaired and when I inquired, I was treated like I was a complete burden and was asking for something that was unreasonable. Information about my car should have been forthcoming with professionalism. Instead what I got was grunts and one word answers, as if I was dealing with a room full of people who never heard of communication, customer service or just basic human interaction. When I finally picked up the vehicle, I learned that the car repair made was the replace of the harness of wires that controls everything in the car. When I got the car home, of course there were still two things that were never reconnected and that is how the car remains, with the window controls and lock controls not working properly. At this point, I had already initiated the NYS Attorney General Lemon Law Arbitration process and Ford Inc. is buying back the car. However, when I called and spoke to Mr. Dariano (head of sales) about the outfit and my concerns, I came to understand why the customer service was so terrible. My conversation with Mr. Dariano brought to mind the old adage "a fish stinks from its head" because Mr. Dariano who apparently has his job because he is related to the owner, also didn't understand what customer service was. Rather he was defensive and rude, and said things like "I'm sorry YOU FELT YOU WERE TREATED BADLY." I have taken plenty of customer service trainings and that is one of the first things they tell you NOT TO SAY. But I digress. Because times are so weird and inventory is so low, I am having trouble locating a suitable vehicle. When I reached out to the Metro Ford sales person who I've been working with since 2014 (this was my third Ford Escape) to see if they would make good on the ordeal by selling me a comparable vehicle at a decent price, he did try to work with the sales manager. Sadly, he had to work with Mr. Dariano whose only claim to his job is blood relation, couldn't make the deal...and making the deal would have been an additional $425 less than what they were trying to get from me. Needless to say, tomorrow, I will go to a Honda dealership where the sales people act like human beings, understand customer service protocols, and treat customers with the bare minimum of respect. All I can say, again, is RUN far away from Metro Ford. I've dealt with the entire operation and out of at least a dozen people that I was forced to work with, there were two, who just barely understood how to handle a difficult situation. Great car...terrible dealership. There are numerous ford dealerships in the area. Pick a different one. More

Worked with me to get the vehicle I wanted within my budget. Check in with me after my purchase to ensure I was happy. Excellent service. budget. Check in with me after my purchase to ensure I was happy. Excellent service. More

Professional, competent, knowledgeable and service oriented. They all worked well together as a team. Very helpful and fair. You could not hope for a better experience. oriented. They all worked well together as a team. Very helpful and fair. You could not hope for a better experience. More

On the whole the service was very good. I am grateful that Metro Ford was able to fix both safety issues at that time. The rides home and back to the dealership the next day to pick up the car were also that Metro Ford was able to fix both safety issues at that time. The rides home and back to the dealership the next day to pick up the car were also greatly appreciated. More

Anthony was very helpful and knowledgeable. He was not in any hurry to complete the sale. Very good salesman!!Would return to this dealership in the future if needed. any hurry to complete the sale. Very good salesman!!Would return to this dealership in the future if needed. More

Never have had problems with Metro. They have always been good to me, very accommodating. I would recommend there service to anyone looking for quality work good to me, very accommodating. I would recommend there service to anyone looking for quality work More

Very helpful. Checked before doing any extra work and pointed out if there was a problem. Reminded me about my inspection that was due this month. pointed out if there was a problem. Reminded me about my inspection that was due this month. More

Great service very knowledgeable service staff prompt and courteous service. Fixed right the first time. Hitchcock is the best. Very affordable pricing convenient location great facility courteous service. Fixed right the first time. Hitchcock is the best. Very affordable pricing convenient location great facility More

No problem scheduling an appointment and they were on time. The service was done as asked and they did communicate any issues. The staff was very professional and helpful time. The service was done as asked and they did communicate any issues. The staff was very professional and helpful More

As always, Troy is a rockstar and truly embodies the customer experience! Thanks to Metro and Troy for taking care of our Shelby GT350 and Raptor! customer experience! Thanks to Metro and Troy for taking care of our Shelby GT350 and Raptor! More