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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 31, 2021
Other than being ignored for 5 months, price of my custom built vehicle price increasing without notice, being insulted by the salesperson, encouraged to not purchase my vehicle, dealership not using the pro built vehicle price increasing without notice, being insulted by the salesperson, encouraged to not purchase my vehicle, dealership not using the proper values of rebates, and not telling me the vehicle had arrived at the dealership, I guess my experience was average if it were not for all of that More
by Iammezyx
Verified CustomerEmployees Worked With
Darlene Shafran, Dan Ketchum
August 31, 2021
Metro is a well oiled machine. It’s always ready for anything needed from oil changes to collision work and more.They friendly and always ahead of the game. Their work integrity is number 1. anything needed from oil changes to collision work and more.They friendly and always ahead of the game. Their work integrity is number 1. More
by Dpo1959
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
August 30, 2021
Excellent service. Staff was very professional and courteous. Sales and finance team are top notch. Will be buying from Metro Ford and there team for a very long time. courteous. Sales and finance team are top notch. Will be buying from Metro Ford and there team for a very long time. More
by JESSMALONE75
Employees Worked With
Dave Carach, JT Tibbits, Jennifer Gifford
August 30, 2021
Highly recommend, very professional and flawless deal. Communication is always excellent, this is the third vehicle we have purchased from Nicole. She is very knowledgeable of the vehicles and ver deal. Communication is always excellent, this is the third vehicle we have purchased from Nicole. She is very knowledgeable of the vehicles and very accommodating to our schedules. More
by Joe
Employees Worked With
Nicole Bellanger, Bill Marincic
August 29, 2021
The entire dealership has been wonderful. Our salesman was great and very patient with all of our questions over the 5 month wait we had for our custom order. Once our new car arrived, everyone went above was great and very patient with all of our questions over the 5 month wait we had for our custom order. Once our new car arrived, everyone went above and beyond to make sure I was happy and set to go. More
by JHYA
Employees Worked With
Dan Cole, Rob Dariano
August 29, 2021
Very easy to deal with no hassle on trade a very enjoyable experience. I will be recommending metro ford to others. Good service and communication enjoyable experience. I will be recommending metro ford to others. Good service and communication More
by jkh1967
Employees Worked With
Dan Ketchum
August 27, 2021
Great working with Dave and his employees. The buying process was easy and straight forward. My daughter is very excited about getting behind the wheel of her new car. process was easy and straight forward. My daughter is very excited about getting behind the wheel of her new car. More
by Rcoan
Employees Worked With
Dan Ketchum
August 27, 2021
My technician, Bob Hart, was excellent. The work was done quickly and my car is running great! My car taken in on time and the service exceeded expectations! quickly and my car is running great! My car taken in on time and the service exceeded expectations! More
by LUANN.HART
Employees Worked With
Bob Hart
August 27, 2021
I love metro Ford. Darlene my sale rep was amazing I text she responded with help information. Thank you so much at metro ford I will be buying from you again and recommend to whoever wants a ford she responded with help information. Thank you so much at metro ford I will be buying from you again and recommend to whoever wants a ford More
by FORGOTTEN03
Employees Worked With
Darlene Shafran
August 27, 2021
Awesome sales would come back again 2 awesome sales people to help me out it's my third car I bought from metro Ford in last 29 years people to help me out it's my third car I bought from metro Ford in last 29 years More
by SHAFERJ36
Employees Worked With
Darlene Shafran, Joe Camuglia, Bill Hearley, Jonny Dariano, Bill Thorpe
