Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
August 26, 2021
Starting with Corey in parts and Jay in service their interaction with me was outstanding. The part had to be ordered and Corey followed up with me and put me in touch with J & Service everything was han interaction with me was outstanding. The part had to be ordered and Corey followed up with me and put me in touch with J & Service everything was handled professionally and expeditiously. More
by Jfmr42
Verified CustomerEmployees Worked With
Corey, Jay Ostrander
August 25, 2021
Troy was very professional, car was done on time. My first time there & had a very good experience. Will take my vehicles to metro from now on. first time there & had a very good experience. Will take my vehicles to metro from now on. More
by Denton1106
Employees Worked With
Troy Hanlon
August 25, 2021
Excellent service! Checking the website in advance was helpful, and made the process very quick when we arrived since we knew what we wanted to test drive. Our salesperson made the whole process very easy helpful, and made the process very quick when we arrived since we knew what we wanted to test drive. Our salesperson made the whole process very easy More
by Shellyr12
Employees Worked With
Bob Ruzzo
August 25, 2021
I’m very pleased with the service provided by metro Ford TJ and AJ especially. I had a change of heart on the tonneau cover that was ordered with the new truck and wanted a different one a week after purcha TJ and AJ especially. I had a change of heart on the tonneau cover that was ordered with the new truck and wanted a different one a week after purchase and the dealership is offering me a credit for the full amount towards the newly chosen cover , that’s impressive to me, I’m truly thankful. I love my new 2021 F150 limited hybrid, what a ride I strongly recommend it. More
by CAPTAINCRISTELO
Employees Worked With
A J Denton, JT Tibbits
August 25, 2021
Dan is great, quick, 2nd vehicle I’ve bought through him. Nice guy to work with. I will definitely purchase another from this dealership if Dan is my salesman. Nice guy to work with. I will definitely purchase another from this dealership if Dan is my salesman. More
by SABATINI5600
Employees Worked With
Dan Ketchum
August 25, 2021
Top notch group. They take the extra step to satisfy their customers. I like the constant communication with regard to the status of your vehicle. I highly recommend the Metro Ford service team. their customers. I like the constant communication with regard to the status of your vehicle. I highly recommend the Metro Ford service team. More
by Jcannon464
Employees Worked With
Nick Saccone, Jonny Dariano, Jay Ostrander
August 24, 2021
Although it took longer then expected, my car looked perfect after repairs.....even the inside looked like it was new. Cary helped me with contacting the insurance company which was a huge relief. perfect after repairs.....even the inside looked like it was new. Cary helped me with contacting the insurance company which was a huge relief. More
by thwart02
Employees Worked With
Cary Peek
August 24, 2021
Good fast service! Honest up front pricing. My car was done way before I expected. Easy drop off and pick up procedures although the texting with the mechanic process did not work. done way before I expected. Easy drop off and pick up procedures although the texting with the mechanic process did not work. More
by RKSPORTSANDCOLLECTIBLES
Employees Worked With
Gerry Dariano, Rob Hitchcock
August 24, 2021
Metro Ford was friendly, prompt, and professional. They did not hesitate to take the time to answer my questions to ensure I understood the entire process. did not hesitate to take the time to answer my questions to ensure I understood the entire process. More
by TOMWOODS612
Employees Worked With
Dave Carach, Dave Dariano, Rob Dariano, Jonny Dariano
