Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
August 24, 2021
This is in reference to some body work I just had done. Picked it up to find overspray on door. Manager tried polishing out but only had some success. Still need to bring back for more aggressive polishing Picked it up to find overspray on door. Manager tried polishing out but only had some success. Still need to bring back for more aggressive polishing. Also windows have almost a grease film on them from the detailing. Bumper needs to be realigned as well. More
by JOHN32376
Verified CustomerEmployees Worked With
Gary Askew, Cary Peek
August 23, 2021
I received excellent customer service in the body shop and would recommend them to others. They were fast, efficent and did a great job on the repair and would recommend them to others. They were fast, efficent and did a great job on the repair More
by lharris6
Employees Worked With
Gary Askew, Cary Peek
August 23, 2021
Great service department. Have to bring my truck back for an heat/AC repair that I was told may take a few days to replace. Troy set me up with a loaner without me asking...that's service! for an heat/AC repair that I was told may take a few days to replace. Troy set me up with a loaner without me asking...that's service! More
by STEVESDOGS3
Employees Worked With
Troy Hanlon
August 21, 2021
My first contact with Metro Ford was via e-mail. The response from Sara at Metro was very professional. Sara and I talked on the phone and scheduled a visit. I met with Dan Cole the sales rep and he d response from Sara at Metro was very professional. Sara and I talked on the phone and scheduled a visit. I met with Dan Cole the sales rep and he did a great job explain the vehicle without any sales pressure. I told Dan I was still shopping around and would get back to him. After visiting other dealerships I returned to Metro a few days later because I trusted Dan Cole and was going to give him my business. More
by WMDERGOSITS
Employees Worked With
Dan Cole was great to deal with., Rob Dariano, Sara Wynne
August 21, 2021
I am just not happy about the service and satisfaction that I got I have my car in the garage or two or three days and still didn’t get the work done that I got I have my car in the garage or two or three days and still didn’t get the work done More
by ELISHS86
Employees Worked With
Troy Hanlon
August 21, 2021
They were fast and pleasant to deal with. Have been have all my services done there for over 15 years. Never had a problem with service or sales. all my services done there for over 15 years. Never had a problem with service or sales. More
by RAZORINN22
Employees Worked With
Not sure who I worked with
August 21, 2021
I was treated with professionalism.My vehicle was I was treated with professionalism. My vehicle was repaired (recall,) and returned promptly as expected. I was not pestered for any additional sal I was treated with professionalism. My vehicle was repaired (recall,) and returned promptly as expected. I was not pestered for any additional sales, which I found unusual, almost odd. More
by 56marchibald
Employees Worked With
Unknown
August 20, 2021
Checkin was smoothe Went well with towing. Jay who Checkin was smoothe Went well with towing. Jay who frequently checks me in. As I am handicapped and car is driven to front door. Does Checkin was smoothe Went well with towing. Jay who frequently checks me in. As I am handicapped and car is driven to front door. Does good work. More
by artclasmodl
Employees Worked With
Jay Ostrander
August 20, 2021
Services did awesome on doing recalls in 6 state vehicles in a timely matter. Keep up the awesome work. I am sorry I don’t remember the names of the services guys. in a timely matter. Keep up the awesome work. I am sorry I don’t remember the names of the services guys. More
by tammi.zimmerman
Employees Worked With
I dealt with maybe half the services people and sorry I don’t remember their names
