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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 17, 2021
The sevice center, the body shop and everyone I have spoke to was very upbeat and knowledgeable. Which makes me feel very confident at Metro Ford. spoke to was very upbeat and knowledgeable. Which makes me feel very confident at Metro Ford. More
by Dpo1959
Verified CustomerEmployees Worked With
Jay Ostrander, Cary Peek
August 17, 2021
Very professional and quick! Sent video of work being completed.... recommend to friends for service! Price was awesome and very affordable. ...work completed in a timely manner... completed.... recommend to friends for service! Price was awesome and very affordable. ...work completed in a timely manner... More
by MKISER
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
August 17, 2021
It was a Surprisingly easy and super straight forward process To trade-in my vehicle and purchase a used vehicle on their lot. Bob, in Sales, and Bill, in Finance, understood what we wanted/needed in the process To trade-in my vehicle and purchase a used vehicle on their lot. Bob, in Sales, and Bill, in Finance, understood what we wanted/needed in the experience and delivered! More
by JEANNINEMICHELE
Employees Worked With
Bob Ruzzo, Darlene Shafran, Bill Marincic, Jennifer Gifford
August 14, 2021
A dealership in Schenectady should offer loaners. A Ford dealer should be able to diagnose a heck engine light without threatening to disassemble the entire engine. And NO WORK DONE AT ALL should not cost dealer should be able to diagnose a heck engine light without threatening to disassemble the entire engine. And NO WORK DONE AT ALL should not cost 179 dollars. And made it clear more than once that I don't have a spare key and they locked my key inside on a weekend when they were closed. More
by gtohara
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon
August 13, 2021
I left my car there the previous night to ensure the job was handled the next day. I called multiple times to check on my vehicle to be told I would get contacted. I reached out at 4pm and was told the nev was handled the next day. I called multiple times to check on my vehicle to be told I would get contacted. I reached out at 4pm and was told the never touched my car so I picked it up. It was an awful experience . More
by Adamr2189
Employees Worked With
Troy Hanlon, Jay Ostrander
August 13, 2021
The gentleman in the body shop office were very pleasant. The location was very convenient. The hours of operation were accommodating. The work was very good. The location was very convenient. The hours of operation were accommodating. The work was very good. More
by kathleenostergren
Employees Worked With
Jonny Dariano, Gerry Dariano, Roger Gordon
August 12, 2021
The dealership was clean and courteous. Staff all smiled and helpful when I had a ? especially Matt Wood in parts department. Dealership was maintained well with Ford information for future purchase. and helpful when I had a ? especially Matt Wood in parts department. Dealership was maintained well with Ford information for future purchase. More
by ayocka
Employees Worked With
Jonny Dariano
August 12, 2021
Great service from the truck shop.thanks to Rob and his team. Thanks to Frank Martinez for his help also. The van was completed on time and a good price team. Thanks to Frank Martinez for his help also. The van was completed on time and a good price More
by Sullman1
Employees Worked With
Frank Martinez, Rob Hitchcock
August 12, 2021
Metro Ford was quick, affordable, and attentive to everything I needed. It was easy to set up an appointment online, they provided a free shuttle to get me back to work, and took prompt care of my car everything I needed. It was easy to set up an appointment online, they provided a free shuttle to get me back to work, and took prompt care of my car. More
by Ben
Employees Worked With
Jonny Dariano
