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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 03, 2021
My "15 C-Max was in need of it's 80,000 maintenance, so I went online to make an appointment. It was fast, super easy, and they followed up multiple time to remind me of my appointment. I was in on time, ser went online to make an appointment. It was fast, super easy, and they followed up multiple time to remind me of my appointment. I was in on time, serviced quickly (with a live online video of the mechanic doing the service, and out in a reasonable amount of time. Overall, a highly satisfactory experience. More
by jsewbank
Verified CustomerEmployees Worked With
Troy Hanlon
August 02, 2021
I took my car for work, they forgot to put a piece on, had to take it back, when I did and picked back up the check engine light was on, then had to take it back to find out they had broken a piece in the had to take it back, when I did and picked back up the check engine light was on, then had to take it back to find out they had broken a piece in the braking system. More
by nicholejbender
Employees Worked With
Roger Gordon
August 01, 2021
Nice people. Great atmosphere. They made buying a new truck a comfortable and stress free experience. I cant believe I was shown the vehicle, test drive it, financed it and was home in 4 hours with an f truck a comfortable and stress free experience. I cant believe I was shown the vehicle, test drive it, financed it and was home in 4 hours with an f150 that I love. Definitely buy from Metro again. More
by Marcralbovsky
Employees Worked With
Nicole Bellanger, Bill Marincic
August 01, 2021
Scheduled my appointment for a state inspection, competed in a timely fashion and I was on my way in less than an hour and a half. in a timely fashion and I was on my way in less than an hour and a half. More
by LDCANCE
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
August 01, 2021
Metro Ford was very professional and helpful in my new car purchase. The salesman went out of his way to give me information on added accessories for my new vehicle. car purchase. The salesman went out of his way to give me information on added accessories for my new vehicle. More
by ALBANYATTACK
Employees Worked With
Anthony DeFabio
July 31, 2021
My car, an older Focus with many miles, was re[aired quickly and correctly for less than I expected. The staff was friendly and efficient and kept me informed at all times. quickly and correctly for less than I expected. The staff was friendly and efficient and kept me informed at all times. More
by jongriffin6
Employees Worked With
Troy Hanlon
July 31, 2021
Always great service. Kept me informed on process. Tested me and called when done. Great pricing. There the reason I keep coming back here for service me and called when done. Great pricing. There the reason I keep coming back here for service More
by KENNY.ABEL
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
July 31, 2021
Good service but think that tire rotation should be included in oil change. Time management was also good. I felt that the lug nuts were expensive. included in oil change. Time management was also good. I felt that the lug nuts were expensive. More
by CEONIA1971
Employees Worked With
Troy Hanlon, Jay Ostrander
July 30, 2021
Brought vehicle in for Annual NYS inspection. I was promptly processed through with service writer, vehicle was taken into service area promptly inspection was completed in a timely manner. I was given promptly processed through with service writer, vehicle was taken into service area promptly inspection was completed in a timely manner. I was given copy of report and on my way More
by Ranger
Employees Worked With
Roger Gordon
