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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 30, 2021
The Salesperson was professional, very knowledgeable and helpful. She made everything smooth. Well Done!! I went in for a truck, but left with a sweet Ford Edge !! helpful. She made everything smooth. Well Done!! I went in for a truck, but left with a sweet Ford Edge !! More
by mrchaz1ny
Verified CustomerEmployees Worked With
Dave Carach, Darlene Shafran
July 30, 2021
My F-150 Raptor always gets serviced at Metro Ford. Great customer service and excellent job by your mechanics. You can see they really want to satisfy the customers and it’s greatly appreciated. customer service and excellent job by your mechanics. You can see they really want to satisfy the customers and it’s greatly appreciated. More
by MICHAELMAURO551
Employees Worked With
Troy Hanlon, Jay Ostrander
July 30, 2021
As always, completely satisfied with all areas of service from Metro Ford. From the moment I get there until the moment I leave, I’m involved and included in the whole process. Thanks again! from Metro Ford. From the moment I get there until the moment I leave, I’m involved and included in the whole process. Thanks again! More
by MERESRI030104
Employees Worked With
Mark Christman, Troy Hanlon, Roger Gordon
July 30, 2021
We love our salesman Dan Ketchum….we’ve been buying from him for 20 + years… but everyone we deal with is so personable. They make buying a care so pleasant. Love Metro Ford him for 20 + years… but everyone we deal with is so personable. They make buying a care so pleasant. Love Metro Ford More
by Twotks
Employees Worked With
Dan Ketchum, Bill Marincic
July 29, 2021
Everyone is super helpful and not pushy like other dealerships. My sales guy had the day off and a super nice man named Dan stepped in and helped him out. All in all a fantastic experience for me. dealerships. My sales guy had the day off and a super nice man named Dan stepped in and helped him out. All in all a fantastic experience for me. More
by JRNEWELL13
Employees Worked With
Nice older gentleman named Dan, I don’t remember his last name. He helped me on Anthony’s day off, Anthony DeFabio
July 29, 2021
Purchased a 2021 vehicle with 6000 miles on it & asked to have oil changed was told 2X that it was done computer alert oil life 45% I checked the oil it was dark in color & obviously not changed have oil changed was told 2X that it was done computer alert oil life 45% I checked the oil it was dark in color & obviously not changed More
by BEES31NY
Employees Worked With
JT Tibbits, Nicole Bellanger, Gerry Dariano
July 29, 2021
Very helpful staff. They even let you watch a video of the mechanic checking your car and explaining what they see is a problem. I am very pleased, as always! the mechanic checking your car and explaining what they see is a problem. I am very pleased, as always! More
by rkelly4
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
July 28, 2021
I dropped off my truck a day prior for replacement of rear shocks. Roger did a GREAT JOB accommodating the work needed with my schedule. However, I explained to the service rep (Not Roger) I would like m rear shocks. Roger did a GREAT JOB accommodating the work needed with my schedule. However, I explained to the service rep (Not Roger) I would like my rear camera looked at cause I’m seeing a blue screen. The service rep stated he entered it in the notes. My truck was there for 7 hours the day of my shocks which took 1 1/2 hours. I picked up my truck and Roger said the camera issue was not in the notes. Therefore the service rep failed this small task …. unreal! More
by Sarge
Employees Worked With
Roger Gordon
