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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 28, 2021
Dan Ketchum was very professional. It was a pleasure purchasing my vehicle. I hope to have a pleasant experience with the Service dept. soon. Thanks purchasing my vehicle. I hope to have a pleasant experience with the Service dept. soon. Thanks More
by CARTERNCHET
Verified CustomerEmployees Worked With
Dan Ketchum, Bill Marincic
July 28, 2021
First, Service Dept. Troy is a friendly, efficient gentleman that goes out of his way to make your wait a pleasant experience. I love the new video of each step taken to inspect my car in detail. gentleman that goes out of his way to make your wait a pleasant experience. I love the new video of each step taken to inspect my car in detail. More
by Fordlover
Employees Worked With
Troy Hanlon
July 28, 2021
Always great service at Metro Ford. Troy was our service writer this time, and as usual the work was performed efficiently and without any problems. I highly recommend Metro, and wouldn’t go anywhere else writer this time, and as usual the work was performed efficiently and without any problems. I highly recommend Metro, and wouldn’t go anywhere else More
by JSLEFTY33
Employees Worked With
Troy Hanlon
July 28, 2021
Troy and Roger provide great customer service. They have both been very helpful and and informative. The video report of service is a great feature. Cashiers have been very friendly at check out. both been very helpful and and informative. The video report of service is a great feature. Cashiers have been very friendly at check out. More
by JOSEPHLOWEDC
Employees Worked With
Troy Hanlon, Roger Gordon
July 28, 2021
The Service department is always good despite being short staffed lately. They are Always friendly and do thier best to get me in and out. staffed lately. They are Always friendly and do thier best to get me in and out. More
by 2008
Employees Worked With
Nicole Bellanger, Troy Hanlon, Jay Ostrander, Rob Hitchcock
July 27, 2021
The friendliness and customer service was excellent.The timeframe given was on time.Was my first time there I felt very comfortable and I was directed where to go how to do my service. timeframe given was on time.Was my first time there I felt very comfortable and I was directed where to go how to do my service. More
by Anonymous
Employees Worked With
Troy Hanlon
July 27, 2021
Easy to deal with and kept me updated on progress of vehicle. Fenders were wrong when we got there and they immediately ordered new ones for me. vehicle. Fenders were wrong when we got there and they immediately ordered new ones for me. More
by LENNYSTIRE
Employees Worked With
Gary Askew
