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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 27, 2021
Based on the mileage, we decided that service at this time is not necessary and will revisit in 60-days. Metro has satisfactorily serviced our 2010 F150 for nearly all of its 256,000 miles. time is not necessary and will revisit in 60-days. Metro has satisfactorily serviced our 2010 F150 for nearly all of its 256,000 miles. More
by herbert.lopez
Employees Worked With
Troy Hanlon, Bill Thorpe, Jay Ostrander
July 25, 2021
Customer focused to help get an issue resolved quickly. Worked with my schedule to do the necessary work in a timely fashion. Would buy there again. Worked with my schedule to do the necessary work in a timely fashion. Would buy there again. More
by Peter1971
Verified CustomerEmployees Worked With
Rob Hitchcock
July 24, 2021
I got my vehicle back in very good timing. Carey and Gary were amazing in the body shop. They were communicative and very helpful in answering the questions I had. They even detailed my car at the end. You c were amazing in the body shop. They were communicative and very helpful in answering the questions I had. They even detailed my car at the end. You couldn’t even tell I had any work done just looks like it was driven off the lot. More
by James
Employees Worked With
Gary Askew, Cary Peek
July 24, 2021
This trip to metro Ford was a lot better than the time before. They got my truck In right away and it didn’t take that long. Previous time before it was an hour and 45 minutes just for an oil change. before. They got my truck In right away and it didn’t take that long. Previous time before it was an hour and 45 minutes just for an oil change. More
by Gmac3370
Employees Worked With
Roger Gordon
July 23, 2021
Always have been pretty efficient in getting any work I needed done. Comfortable waiting area with coffee and doughnuts. Would recommend them to all who are considering a dealership. needed done. Comfortable waiting area with coffee and doughnuts. Would recommend them to all who are considering a dealership. More
by Aspulnick
Employees Worked With
Roger Gordon
July 23, 2021
Efficient. Fairly priced. Ready on time. Quality work. Do not try to up sell additional service. In short, an exceptional service department at a dealership that I highly recommend. We have also purchased tw not try to up sell additional service. In short, an exceptional service department at a dealership that I highly recommend. We have also purchased two used cars from Metro Ford with which we were very satisfied. More
by DJBARNEY
Employees Worked With
Did not retain any names.
July 23, 2021
Metro ford is the best dealership I’ve ever dealt with. I’m a first time ford owner and the staff there were very knowledgeable and helpful. I’m a first time ford owner and the staff there were very knowledgeable and helpful. More
by WILLYMAGILLY2500
Employees Worked With
Anthony DeFabio
July 23, 2021
A real person answers their phone. Service desk people are very pleasant. My car was fixed for the estimated price. They called when finished Nice are very pleasant. My car was fixed for the estimated price. They called when finished Nice More
by LINCOOLEY
Employees Worked With
Troy Hanlon
July 23, 2021
Good quality common sense repairs done right good communication on process no fake promises unit done when they say it will be done quality repairs communication on process no fake promises unit done when they say it will be done quality repairs More
by Ford guy
Employees Worked With
Gerry Dariano
