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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
February 27, 2021
Excellent buying experience from top to bottom. From sales to financing to vehicle prep all departments bent over backwards to be accommodating. Leased a loaded Edge Titanium that is a wonderful, very q sales to financing to vehicle prep all departments bent over backwards to be accommodating. Leased a loaded Edge Titanium that is a wonderful, very quiet vehicle that my wife simply loves. She also mentioned how pleasant it was to work with your dealership. Many thanks for all your efforts. More
by Deanno
Verified CustomerEmployees Worked With
Bob Ruzzo, Sales, Bill Marincic
February 27, 2021
I am very satisfied with the service Dave was very kind I am very satisfied with the service Dave was very kind to assist me answer to any questions I had My truck cake out very nice I am very satisfied with the service Dave was very kind to assist me answer to any questions I had My truck cake out very nice More
by R_SUMAIR
Employees Worked With
Dave
February 27, 2021
We worked with Anthony and he did a great job. He was polite and went out of his way to get my husbands truck that he wanted. Bill is fabulous too and between the two of them we were able to purchase the polite and went out of his way to get my husbands truck that he wanted. Bill is fabulous too and between the two of them we were able to purchase the truck. Metro Fed has ALWAYS come through for us. Sue and Dennis Mott More
by MOTTHORSES
Employees Worked With
Anthony DeFabio
February 27, 2021
Have had Ford SUV’s serviced here for years. Usually have Jay or Troy as service advisor’s. Both are receptive and polite when dealing with customers. Current issues with vehicles addressed well. As a waiter Jay or Troy as service advisor’s. Both are receptive and polite when dealing with customers. Current issues with vehicles addressed well. As a waiter, service always done in a timely manner. I’ve got my eye on a new Ford Bronco and I’m a senior to boot. More
by Tiddly
Employees Worked With
Troy Hanlon, Jay Ostrander
February 27, 2021
Great customer service, have been going to Metro Ford for 10 years. They are always polite and keep a good flow of communication about your vehicle. 10 years. They are always polite and keep a good flow of communication about your vehicle. More
by Lauren
Employees Worked With
Troy Hanlon
February 26, 2021
Had a great experience! AJ was very friendly, knowledgeable, and professional. AJ made my car buying experience fun and exciting as well. I love my vehicle! Thank you! knowledgeable, and professional. AJ made my car buying experience fun and exciting as well. I love my vehicle! Thank you! More
by JFERRARA77
Employees Worked With
AJ Denton
February 26, 2021
Just started having issues with my new 2020 Explorer with less than 10k miles on it. Service dept is extremely rude and not at all helpful. Every time I would try to talk I would get cut off. I will NOT be p less than 10k miles on it. Service dept is extremely rude and not at all helpful. Every time I would try to talk I would get cut off. I will NOT be purchasing another vehicle from them or bringing my car their for service again. More
by Michelle
Employees Worked With
Bill Thorpe
February 25, 2021
Submitted the information wrong for dealer financing and ruined my credit score by denied by all banks cause information was wrong. No help with discounts or promotions ruined my credit score by denied by all banks cause information was wrong. No help with discounts or promotions More
by Eb
Employees Worked With
JT Tibbits, Nicole Bellanger
February 24, 2021
We. Had a wonderful experience with our sales representative Nicole. Our experience was quick and hassle free. Thank you fir everything. You have a great team there!!! representative Nicole. Our experience was quick and hassle free. Thank you fir everything. You have a great team there!!! More
by traceycerone
Employees Worked With
Nicole Bellanger, Bill Marincic
