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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
February 17, 2021
Sales great, finance great, friendly staff. Service desk ok. This is the 5th time I’m bringing the truck up to fix the doors.Other 4 included Twice documented, twice undocumented. I do not understand why it ok. This is the 5th time I’m bringing the truck up to fix the doors.Other 4 included Twice documented, twice undocumented. I do not understand why it has taken this many times to fix the door which Ford is aware of. Bright side is that my lease is up soon. More
by pthibodeau
Employees Worked With
Nicole Bellanger, Roger Gordon
February 17, 2021
Metro Ford was professional, courteous and far and away better than any other dealer I visited during the vehicle buying process. It’s also the only dealership I felt completely comfortable and not pressur better than any other dealer I visited during the vehicle buying process. It’s also the only dealership I felt completely comfortable and not pressured into buying on the spot. AJ was amazing and very helpful and got us the best price on a new Explorer which we absolutely love! I would recommend Metro to anyone looking for a new vehicle. More
by JONDOUGHERTY
Employees Worked With
AJ Denton, JT Tibbits
February 17, 2021
My first time here. Friendly service. The sales department (AJ) was informed and knowledgeable. TJ in finance was knowledgeable and helpful. Low pressure, but I knew what I wanted to pay and we cam department (AJ) was informed and knowledgeable. TJ in finance was knowledgeable and helpful. Low pressure, but I knew what I wanted to pay and we came to a mutual agreement. More
by Rileybuy
Employees Worked With
JT Tibbits, Anthony DeFabio
February 16, 2021
We use this dealership for the superior service we receive from Troy Hanlon and Joe Carhart. They work to accommodate our schedule and always provide ugh a safe, reliable vehicle. receive from Troy Hanlon and Joe Carhart. They work to accommodate our schedule and always provide ugh a safe, reliable vehicle. More
by Powerdog17
Employees Worked With
Mechanic Joe Carhart, Troy Hanlon
February 16, 2021
Excellent service as always, Thank You ! Troy Hanlon and Jay Ostrander work together as a great team for all My needs no matter the vehicle make or model. Jay Ostrander work together as a great team for all My needs no matter the vehicle make or model. More
by KFORCINELLA
Employees Worked With
Troy Hanlon, Jay Ostrander
February 16, 2021
All members of the Metro Ford team were very friendly and easy to work with. I had an amazing experience! I will be looking soon at another vehicle and I will be buying from Metro Ford! easy to work with. I had an amazing experience! I will be looking soon at another vehicle and I will be buying from Metro Ford! More
by PBM76372
Employees Worked With
Yvonne, Bill Marincic, Jennifer Gifford, Sara Wynne
February 16, 2021
I recieved excellent service.Metro has always taken great care of my Fusion's work.I bought it there. Best group of technicians.Keep up the good work! care of my Fusion's work.I bought it there. Best group of technicians.Keep up the good work! More
by eugaug
Employees Worked With
Brian Introne,Zack Hotaling, Troy Hanlon, Roger Gordon
February 16, 2021
Handled my lease buyout smoothly -Had the paperwork Handled my lease buyout smoothly - Had the paperwork ready and met with me promptly - offered an extended warranty without pressure - would work with Handled my lease buyout smoothly - Had the paperwork ready and met with me promptly - offered an extended warranty without pressure - would work with the again More
by lribons
Employees Worked With
JT Tibbits
February 13, 2021
Robert Ruzzo was great. Great selection of vehicle- found exactly what I wanted. It was easy to work out a deal. My husband brought a car here in 2017, We are satisfied and would refer family and friends her exactly what I wanted. It was easy to work out a deal. My husband brought a car here in 2017, We are satisfied and would refer family and friends here. Thanks for all the help. More
by WPLAYFORD
Employees Worked With
Robert Ruzzo 5 stars
