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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

February 12, 2021

Darlene was great. Within a few hours I was in my new vehicle. I like the Ford pass I can now warm up my vehicle from inside. More

by FRANPISANO115
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
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February 12, 2021

Good service, well mannered, customer service rep was very Good. He answered all my questions and helped me with decision making. So far so good. More

by Falco74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
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February 11, 2021

It was fantastic. I am inept in the english language and do not know 25 words to put down here. This is stupid and a waste of my time More

by NIGHTRIDER1945
Recommend Dealer
Yes
Employees Worked With
Roger Gordon
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February 11, 2021

Mechanic need more experience and eager for work. Customer stated tail gate cable holder does not even between left and right. Never take out to measure. Not even switch side to find out what reason More

by BRIANCHANHNGUYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT Tibbits, Jonny Dariano, Cary Peek
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February 11, 2021

Not good made me a recall appointment and got there no parts told me to be there at 7 and then on arrival no parts and oil change could not be done until tech arrived at 8 your service writer could not ca More

by richardcrvtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Hanlon
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February 10, 2021

I like this dealership. I believe this is my 4th or 5th lease. Dan Ketchum great salesman. I worked with Darlene this past time. G More

by sdiven1308
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
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February 10, 2021

The dealership was helpful and very friendly. They kept me informed along the way and performed the tasks ahead of schedule. The checkout process was efficient and courteous. More

by clarkebahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gordon
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February 10, 2021

Fantastic deal on a new car! AJ was very pleasant and knowledgeable. He sorted through issues as they developed to ensure I could go home as scheduled. I will be back for further maintenance. More

by RGREGGO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ
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February 10, 2021

Had three items under warranty to fix and got it back with only one. Was charged for an exhaust bracket which was Not the problem. Asked them to fix door speakers and I was told it was the tweeters. D More

by Brewdaddy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Hanlon
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February 10, 2021

Excellent service and fixed right the first time. What I expect at a dealership. I'll be returning and recommending them to my friends and family. More

by fordpartsguy99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
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