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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
February 04, 2021
Upkeep on your vehicle is most important. When you spend anywhere from$40,000 to $80,000 dollars you don’t just bring you vehicle to Joe Blow. If you want the best for your vehicle go to Metro “It’s what th anywhere from$40,000 to $80,000 dollars you don’t just bring you vehicle to Joe Blow. If you want the best for your vehicle go to Metro “It’s what they do” and they do it well More
by rpandori
Verified CustomerEmployees Worked With
Nick Cicone, Jonny Dariano, Troy Hanlon
February 04, 2021
Service is always above expectations. At Metro they care about you and always do their best. Work was completed on time I was kept abreast of everything going on and the bill was as quoted about you and always do their best. Work was completed on time I was kept abreast of everything going on and the bill was as quoted More
by rpandori
Employees Worked With
Troy Hanlon, Bill Thorpe, Jay Ostrander
February 04, 2021
Communication was great very nice kept me update to date on every step would recommend to everyone customer service was 5 stars. Never had any issues on every step would recommend to everyone customer service was 5 stars. Never had any issues More
by Riverajennifer85
Employees Worked With
Gary Askew, Cary Peek
February 04, 2021
Excellent service .iv been. Going there 2 years.no. complaints.unfortulently.I've moved to Ballston spa.i guess i have to look for a closer ford dealer. complaints.unfortulently.I've moved to Ballston spa.i guess i have to look for a closer ford dealer. More
by Burtonlebaron1
Employees Worked With
Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
February 03, 2021
Metro Ford took care of my problem immediately and was more than fair in the pricing!!! They exceeding my expectations for a dealer performing repair work more than fair in the pricing!!! They exceeding my expectations for a dealer performing repair work More
by JOEKRISTEL
Employees Worked With
Troy Hanlon
February 03, 2021
Nice work. Satisfied with the work so far. Thanks for handling all the paper work and the car rental arrangements. Would recommend your body shop to anyone needing work done. Thank you handling all the paper work and the car rental arrangements. Would recommend your body shop to anyone needing work done. Thank you More
by LAC
Employees Worked With
Dave
February 03, 2021
Bought a used truck. Had an issue within a very short time. They didn't hesitate to make right of the situation. Pleasant to work with. Made everything simple and easy with a reasonable turnaround time time. They didn't hesitate to make right of the situation. Pleasant to work with. Made everything simple and easy with a reasonable turnaround time. More
by BMG9MJ
Employees Worked With
Dave Carach, Anthony DeFabio, Roger Gordon
February 03, 2021
Great friendly people. I always buy my cars and trucks from Ford. Great service and good financing I always went in and left out with a car. from Ford. Great service and good financing I always went in and left out with a car. More
by KOOLYDAVE
Employees Worked With
Darlene Shafran, Jay Ostrander
February 02, 2021
Awesome service! Troy Hamlin and Jay V are great. The device technician does an excellent job on my truck. They care that my experience is a great one. device technician does an excellent job on my truck. They care that my experience is a great one. More
by MPATAK
Employees Worked With
Sue who provides a rental is professional and very accommodating , Troy Hanlon, Jay Ostrander
February 02, 2021
Highly customer focused! They did everything possible to make our experience simple and easy. AJ was very personable and helpful. He gave us great information on our vehicle, followed up timely using our pr make our experience simple and easy. AJ was very personable and helpful. He gave us great information on our vehicle, followed up timely using our preferred method of texts. All around a pleasant experience! More
by LISHPUBLIC
Employees Worked With
AJ, Bill Marincic
