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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

January 30, 2021

Excellent service . The dealership has always taken care to make sure that our needs are met. They are committed to making sure the customers needs are taken care of. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits, Troy Hanlon, Jay Ostrander, Rob Hitchcock, Gary Askew
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January 30, 2021

Great place friendly atmosphere no complaints everyone helpful would recommend to anyone needing a vehicle or service to come here great people sales service parts More

by RBELANGER57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt , Dave Dariano, Rob Dariano, Joe Camuglia, Nicole Bellanger, Anthony DeFabio, Jay Ostrander
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January 29, 2021

If I could give zero stars I would. Rob , manager of the truck shop was rude and not accommodating I made an appointment for service on a Friday. Truck was dropped off Thursday evening. I called for a statu More

by MATT LANSING
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Truck Service Dept was terrible to deal with
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January 29, 2021

It was an easy and quick experience. Darlene was helpful throughout the deal. Pleasant to do business with the entire team. Would recommend Metro Ford. More

by SHERIFFATPLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran, JT Tibbits
Report | Print
January 29, 2021

I was happy with the service and when my car wasn’t ready I was given a loaner and the loaner car was good as well I was satisfied More

by IAMCBD32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
Report | Print
January 29, 2021

Metro Ford has always been very professional and I wouldn’t go anywhere else.I highly recommend Metro Fords service and salesman especially JT.All the staff is terrific.👍 More

by mariaville0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carach, Dave Dariano, Rob Dariano, JT Tibbits, Bill Hearley, Bill Thorpe, Sara Wynne
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January 28, 2021

I use Metro Ford for service quite a bit. I am always pleased with the the friendliness and quickness of my service. I highly recommend More

by 2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger, Troy Hanlon, Jay Ostrander, Rob Hitchcock
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January 28, 2021

Family dealership have bought several cars. This last one I missed minor damage to the lower front end. Dave, Bill & Darlene made sure this will be taken care of and made right. Even though this is a used ca More

by Hollywood29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran, Dave Dariano, Bill Thorpe, Cary Peek
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January 27, 2021

Didn’t listen, wanted me to name a price that would work, “we’ve been making sick deals.” Had internet numbers that were way off their “deal@ More

by ARTBREAULT0
Recommend Dealer
No
Employees Worked With
Bob
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January 27, 2021

I’ve been in twice for service and the issue is still not resolved. Staff are friendly and helpful. Just frustrating to bring a vehicle in multiple times for same issue. More

by SOCONNOR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
Report | Print
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