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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 23, 2021
Cary is amazing. I really appreciate the wonderful service. My car was beautiful when I picked her up. Top notch experience would definitely recommend Metro Ford. service. My car was beautiful when I picked her up. Top notch experience would definitely recommend Metro Ford. More
by jahsmith1
Verified CustomerEmployees Worked With
Cary Peek
January 23, 2021
Purchasing this vehicle was seamless. Was met with a smile and upbeat personality. Even though I Purchased a used Toyota, I was treated like I purchased the Ford GT that was on the sales floor.Hi highly smile and upbeat personality. Even though I Purchased a used Toyota, I was treated like I purchased the Ford GT that was on the sales floor.Hi highly recommend purchasing a new or used vehicle from this dealership. More
by Nick
Employees Worked With
Darlene Shafran
January 23, 2021
Fixed both of my issues. Thank you Troy Hanlon. Service is excellent. Would definitely return. Very prepared for covert issues. Everything turned out well for me is excellent. Would definitely return. Very prepared for covert issues. Everything turned out well for me More
by Garryp
Employees Worked With
Troy Hanlon
January 23, 2021
Worst experience I've ever had with a dealership doing collison work no phone calls ,told me truck was going to be done on 12/ 23 got truck back on 1/16 collison work no phone calls ,told me truck was going to be done on 12/ 23 got truck back on 1/16 More
by Dougdemarco
Employees Worked With
Gary Askew
January 22, 2021
Some of the Best people I’ve ever had help with getting into a new truck from Nicole to Rob you can’t ask for better service FIRST CLASS SERVICE from the moment I Walked in into a new truck from Nicole to Rob you can’t ask for better service FIRST CLASS SERVICE from the moment I Walked in More
by RBELANGER57
Employees Worked With
Dave Dariano, Rob Dariano, Nicole Bellanger, Sara Wynne
January 22, 2021
Friendly environment safe and clean.Service department Friendly environment safe and clean. Service department was courteous and on time. Car was returned to me in clean shape. Service manager is very kno Friendly environment safe and clean. Service department was courteous and on time. Car was returned to me in clean shape. Service manager is very knowledgeable and doesn't push services you don't need. More
by JOANNEDESARBO.JD
Employees Worked With
Joe Camuglia, Bill Marincic, Troy Hanlon, Jay Ostrander, Rob Hitchcock
January 22, 2021
Working with Yvonne Lia was an absolute pleasure from start to finish! I will be highly recommending her to others in the market for a new vehicle start to finish! I will be highly recommending her to others in the market for a new vehicle More
by abbymady
Employees Worked With
Yvonne Lia, Bill Marincic
January 22, 2021
Everyone was pleasant and work was done timely.It was Everyone was pleasant and work was done timely. It was recommended that i replace the lug nuts on my car. I found this strange and googled when i Everyone was pleasant and work was done timely. It was recommended that i replace the lug nuts on my car. I found this strange and googled when i got home. This appears to be a flaw on ford escapes. This seems like a defect that should be done free of charge.. i replaced one as the tech said it had swelled and could no longer be used. I have owned many cars in my 50 years and never had this problem. More
by colonielady
Employees Worked With
Jay Ostrander
January 22, 2021
Service was good right when I walked into the door. Dropped my car off for a recall at 8 am and they did not get back to me until 4 o’clock. Service could’ve been quicker but other than that fair exper Dropped my car off for a recall at 8 am and they did not get back to me until 4 o’clock. Service could’ve been quicker but other than that fair experience More
by BCAPUTO0518
Employees Worked With
Jay Ostrander
January 21, 2021
I highly recommend the collision body repair shop there. I had 3 cars done there and all 3 times, the service I received and the quality of work on my cars was beyond my expectations. I had 3 cars done there and all 3 times, the service I received and the quality of work on my cars was beyond my expectations. More
by rajivrsingh80
Employees Worked With
Cary Peek
