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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 21, 2021
Brought my car in for a tire rotation. Service personnel Brought my car in for a tire rotation. Service personnel welcomed me and asked how they could help. Explain what I needed done And they took my ca Brought my car in for a tire rotation. Service personnel welcomed me and asked how they could help. Explain what I needed done And they took my car right in to complete the service needed. More
by THEANGELII
Verified CustomerEmployees Worked With
Troy Hanlon
January 21, 2021
I have been going to Metro Ford for new car purchases and maintenance for over 10 years. My family has purchased 8 cars /trucks in that time. The service is exceptional. The most honest dealership in the cou maintenance for over 10 years. My family has purchased 8 cars /trucks in that time. The service is exceptional. The most honest dealership in the country. More
by mhuck71
Employees Worked With
Dave Carach, Dave Dariano, Troy Hanlon, Jay Ostrander
January 20, 2021
I always find my experience at Metro Ford to be a pleasant one. Service personnel are always friendly and knowledgeable. Service was quick and efficient on this trip pleasant one. Service personnel are always friendly and knowledgeable. Service was quick and efficient on this trip More
by peteschafer
Employees Worked With
Troy Hanlon
January 20, 2021
Had appointment for st oil change and had a recall for rear view camera, also wanted them to check out a vibration and surging in the driveline. Metro is 50 minutes from me house, after 2 hours in service rear view camera, also wanted them to check out a vibration and surging in the driveline. Metro is 50 minutes from me house, after 2 hours in service I was told I was all set, service writer left my paperwork with cashier and walked away, after getting home, I realized the camera no longer had grid lines, I tried to reset in settings but no luck, had to go back again next day to have programmed, asked why it wasn’t check for operation and he said they should have, also never said anything about the driveline issue I have, but paperwork says it’s normal, it still reels like the tires are out of round at 35-40 mph. This is my 3rd F150, and 7th Ford since 2010, my previous service with metro on last truck were fine, but this experience has been lacking, I will go to another dealer the have the driveline looked at again. More
by JIMFASOLDT
Employees Worked With
Roger Gordon
January 20, 2021
Bill and Anthony were great. Very happy with the purchase and service thus far. Ok forward to seeing the folks at Metro Ford. Thank you and please pass along my compliments to Bill and Anthony purchase and service thus far. Ok forward to seeing the folks at Metro Ford. Thank you and please pass along my compliments to Bill and Anthony. More
by JAMAIELLO
Employees Worked With
Anthony DeFabio, Bill Marincic
January 19, 2021
Purchased a Ford certified truck over internet... great people to work with... fair, competitive price... paperwork completed before my arrival... truck parked and ready to go... was it in and out the door people to work with... fair, competitive price... paperwork completed before my arrival... truck parked and ready to go... was it in and out the door in 40 minutes. Very pleased with truck and overall transaction More
by LBROWN19
Employees Worked With
Anthony DeFabio
January 19, 2021
Overall the experience was great. Nicole was awesome. My only concern was around all the back and forth that went on with the trade in value negotiations.. I understand that this is standard practice for th only concern was around all the back and forth that went on with the trade in value negotiations.. I understand that this is standard practice for the industry, however, if the max trade in value was offered right up front it would make car shopping less stressful. If a practice where the max trade in value was offered right up front, it would definitely put you in front of the field of car dealerships. Thank you for the great experience. More
by ABOMB4481
Employees Worked With
JT Tibbits, Nicole Bellanger
January 19, 2021
Straight forward.Courteous .Did a good job.Honest Straight forward. Courteous . Did a good job. Honest appraisal. b b b b b b b b b b b b b b b b Straight forward. Courteous . Did a good job. Honest appraisal. b b b b b b b b b b b b b b b b More
by gdimeo
Employees Worked With
Troy Hanlon
January 19, 2021
Extremely pleased!! My salesman AJ made my entire purchase stress free. There was no pressure. Dealership was clean, took safety precautions and ensured everyone wore masks. purchase stress free. There was no pressure. Dealership was clean, took safety precautions and ensured everyone wore masks. More
by DRiley
Employees Worked With
AJ Denton, JT Tibbits, Sara Wynne
