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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
January 15, 2021
I had a great experience at metro Ford picking out my new truck. They did an excellent job helping me get financed and into my new vehicle. truck. They did an excellent job helping me get financed and into my new vehicle. More
by CLAJEUNESSE24
Verified CustomerEmployees Worked With
JT Tibbits, Nicole Bellanger
January 14, 2021
Thanks for a job well done. The Service Center is top notch. The environment is clean, safe and reliable. You could not ask for much more!! notch. The environment is clean, safe and reliable. You could not ask for much more!! More
by cdale199
Employees Worked With
Bill Hearley, Jay Ostrander
January 14, 2021
Car was taken here by progressive to be fixed after an accident. Car was deemed to be totaled. I go to get my things out of the car and I see green marker all over the car.they marked areas that had nothi accident. Car was deemed to be totaled. I go to get my things out of the car and I see green marker all over the car.they marked areas that had nothing to do with the accident.every little scratch. Now I’m out of a car.as a single patent with two kids who relocated for work here I’m pissed.but thanks More
by Ethan0515
Employees Worked With
Cary Peek
January 14, 2021
Excellent and quick service. Salesman was fantastic. Could do without the hand-offs to the business management side as this group always show their lack of awareness. If I could go into a dealership wit Could do without the hand-offs to the business management side as this group always show their lack of awareness. If I could go into a dealership without talking to business managers, I would be happy. More
by BLSCHWORM
Employees Worked With
Anthony DeFabio
January 14, 2021
Anthony was very helpful, friendly and professional. Would recommend Metro Ford to others. Anthony was able to facilitate the car purchase quickly and with no issues. Would recommend Metro Ford to others. Anthony was able to facilitate the car purchase quickly and with no issues. More
by TERESA Ford Escape
Employees Worked With
Anthony DeFabio
January 14, 2021
We have done business with Metro Ford for several vehicles now and will continue to do business with them as long as we feel we are being treated with honesty & respect. So far so good! vehicles now and will continue to do business with them as long as we feel we are being treated with honesty & respect. So far so good! More
by KMGOYETTE
Employees Worked With
Darlene Shafran, Joe Camuglia
January 13, 2021
The work was done in a timely fashion as promised. I am pleased with the body work performed by Metro Ford on my minivan through my insurance company. pleased with the body work performed by Metro Ford on my minivan through my insurance company. More
by Zevonsfan
Employees Worked With
Can’t remember, but they were all terrrific.
January 13, 2021
Dealership sold me a 2018 Certified Ford Explore in late December 2020 that passed the 172 point inspection. Apparently the inspection overlooked two bad tires on the vehicle. My mechanic showed them to m December 2020 that passed the 172 point inspection. Apparently the inspection overlooked two bad tires on the vehicle. My mechanic showed them to me when putting on snow tires yesterday Jan. 12, 2021. It appears the tire inspection was only a rotation the two bad tires were on the back which would make sense since the vehicle is front wheel drive with the front tires wearing out first and rotated to the back during the inspection. Not good… More
by Buyer
Employees Worked With
JT Tibbits
January 13, 2021
Smooth easy transaction. JT was great, he took care of everything and was a pleasure to work with. I traveled over 500 miles and considering I am not local they were mindful of the little things and got m everything and was a pleasure to work with. I traveled over 500 miles and considering I am not local they were mindful of the little things and got me on my way quickly. More
by Joshpayer
Employees Worked With
JT Tibbits
