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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
December 20, 2020
The body shop at Metro Ford was terrific to work with when my car was hit by a deer. They kept me informed with status reports and handled all the paperwork for my insurance company. The car looked lik when my car was hit by a deer. They kept me informed with status reports and handled all the paperwork for my insurance company. The car looked like new when I picked it up. I will definitely recommend Metro Ford to others. More
by Cynthia
Verified CustomerEmployees Worked With
David Tou’tai
December 19, 2020
I brought my car in for oil change and inspection. The work was done quickly and properly. Two minor front end problems were diagnosed and corrected (needed to pass inspection) and I was on my way complet work was done quickly and properly. Two minor front end problems were diagnosed and corrected (needed to pass inspection) and I was on my way completely satisfied. All COVID precautions were followed. I was very comfortable and happy with the experience. More
by jongriffin6
Employees Worked With
Nick Saccone, Troy Hanlon
December 18, 2020
Good communication, very good at the details and the little things, easy process considering we are in a pandemic! We did buy a car that has a lit of tech. My only complaint is the dealership does not h little things, easy process considering we are in a pandemic! We did buy a car that has a lit of tech. My only complaint is the dealership does not have a tech person who can go over everything with the car in depth so we are stuck trying to diy with a 550 page user manual. More
by RKSPORTSANDCOLLECTIBLES
Employees Worked With
Yvonne, Bill Marincic
December 18, 2020
Very professional with the customer service I never worry about the work being done correctly never any pressure or upsell from the staff. Its has been a factor in the multiple Ford automobiles I have purc about the work being done correctly never any pressure or upsell from the staff. Its has been a factor in the multiple Ford automobiles I have purchased More
by STROHMAIER0000
Employees Worked With
Ryan Welsh
December 18, 2020
Went looking for a certain color Ford escape. Found it at Metro. Also came with a couple nice features. Totally happy with my purchase. Got to stay with same loan company. it at Metro. Also came with a couple nice features. Totally happy with my purchase. Got to stay with same loan company. More
by LIZ020479
Employees Worked With
JT Tibbits, Jennifer Gifford
December 18, 2020
Great job. The service department is very accommodating. These people go the extra mile to make every visit at the service department a very memorable experience. These people go the extra mile to make every visit at the service department a very memorable experience. More
by bhearley
Employees Worked With
Troy Hanlon, Rob Hitchcock
December 17, 2020
Metro may be a little more expensive than smaller service areas but I believe you get what you pay for. The people there are very professional, it’s worth every dollar areas but I believe you get what you pay for. The people there are very professional, it’s worth every dollar More
by Bob Mantello
Employees Worked With
Roger Gordon
December 16, 2020
Excellent service department and very professional personnel. The service manger Troy is a very helpful and professional. Def recommend this dealer for service and sales personnel. The service manger Troy is a very helpful and professional. Def recommend this dealer for service and sales More
by AAN10
Employees Worked With
Nicole Bellanger, Troy Hanlon
