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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
December 16, 2020
Always get great service and straight up answers when i go in for service. I have only had one issud that took time to reesolve but is got done and the service department was more than happy to do so Th go in for service. I have only had one issud that took time to reesolve but is got done and the service department was more than happy to do so Thanks More
by WHATARUSH1258
Verified CustomerEmployees Worked With
Troy Hanlon, Jay Ostrander
December 15, 2020
Great folks to work with. They looked for the vehicle I wanted and were able to get it for me at a fair price. always responded quickly if I had a question and very friendly. wanted and were able to get it for me at a fair price. always responded quickly if I had a question and very friendly. More
by nysauditor0417
Employees Worked With
Darlene Shafran
December 15, 2020
Great Service! A little pricey from what I expected.but overall a good service..Ford is reputable company and I am happy to finally be a ford owner. overall a good service..Ford is reputable company and I am happy to finally be a ford owner. More
by dsmalls
Employees Worked With
Ryan Welsh
December 14, 2020
I'm always satisfied with my service at Metro Fords service dept!! Always quick and friendly service. I will never service my Lincoln anywhere else!! service dept!! Always quick and friendly service. I will never service my Lincoln anywhere else!! More
by 2008
Employees Worked With
Nicole Bellanger, Troy Hanlon, Jay Ostrander, Rob Hitchcock
December 12, 2020
Service was great! Completely repaired what was serviced, technical members were knowledgeable at what they were doing, fast service, kept vehicle clean. Recommend passing the word around technical members were knowledgeable at what they were doing, fast service, kept vehicle clean. Recommend passing the word around More
by swolf18
Employees Worked With
Troy Hanlon, Sara Wynne
December 12, 2020
I hate when after i buy the car they 4 get all about your needs and just fo on tto the next sale..my car has had problem sice i got it 2 weeks a go still cannt drive it on the highway woth out feel like i am needs and just fo on tto the next sale..my car has had problem sice i got it 2 weeks a go still cannt drive it on the highway woth out feel like i am bumping all over the place. Did not have a good one More
by Powerfulmb
Employees Worked With
Tony Simone
December 12, 2020
They were very polite kept me informed of the repair process. The repairs were done two days early. It wad a pleasant experience .Thank you process. The repairs were done two days early. It wad a pleasant experience .Thank you More
by caharris5165
Employees Worked With
Dave Toutai, Cary Peek
December 12, 2020
I had purchased four new tires there, recently; one kept loosing air. They check all tires and put proper poundage in them. Service was quick, gratis. loosing air. They check all tires and put proper poundage in them. Service was quick, gratis. More
by LINDAWARNKER
Employees Worked With
JT Tibbits
