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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
December 07, 2020
Insurance suggested (NOT recommended) this shop after my accident. The man at the shop didn't appropriately examine damage to my car in light. Rather, he looked at it in a tight parking space in the dark. accident. The man at the shop didn't appropriately examine damage to my car in light. Rather, he looked at it in a tight parking space in the dark. The man kept trying to talk to my husband instead of me when it was my car and I was the one that spoke to them on the phone prior to drop off. Because the vehicle was not examined in light, some repairs were not completed and some were declared "previous damage." Had he appropriately assessed the vehicle, that would have been evident. I would NOT recommend this shop. More
by dancingfool64
Verified CustomerEmployees Worked With
No idea who I worked with after intial drop off, Gerry Dariano
December 05, 2020
Darlene was fabulous to work with and I love the brand new car! She did not play the car sales man game with me and found me the car I wanted and it was easy she took care of it all Michele new car! She did not play the car sales man game with me and found me the car I wanted and it was easy she took care of it all Michele More
by MICHELWILK518
Employees Worked With
Darlene Shafran, Ryan Welsh
December 05, 2020
This is my second Ford Explorer purchase from Metro Ford. Darlene Shafran was my salesperson for both purchases and she is always a great pleasure to work with! Darlene Shafran was my salesperson for both purchases and she is always a great pleasure to work with! More
by exboondockers
Employees Worked With
Darlene Shafran
December 05, 2020
Jenn was wonderful. There was no pressure to buy the car. Jenn was friendly, outgoing and funny. She made you feel relaxed and comfortable. Outstanding car. Jenn was friendly, outgoing and funny. She made you feel relaxed and comfortable. Outstanding More
by Dshaw
Employees Worked With
Jennifer Gifford
December 03, 2020
Troy and Jay are always a pleasure to work with. They explain what so am paying for and why. Darlene is a pleasure as well, always warm and smiling. explain what so am paying for and why. Darlene is a pleasure as well, always warm and smiling. More
by crakyj
Employees Worked With
Darlene Shafran, Troy Hanlon, Jay Ostrander
December 02, 2020
Friendly service, exceeded customers satisfaction, went above and beyond to make sure all my needs were met. Wasn’t pressured comfortable environment. Felt at ease purchasing my first vehicle from Metro F above and beyond to make sure all my needs were met. Wasn’t pressured comfortable environment. Felt at ease purchasing my first vehicle from Metro Ford. More
by POLO5982
Employees Worked With
JT Tibbits, Nicole Bellanger, Bill Thorpe
December 02, 2020
The service I got was absolutely fantastic. Aj Denton was the man who sold me my car, and I could not have been happier with the way he helped me. Truly a great experience for my first time buying from a dea the man who sold me my car, and I could not have been happier with the way he helped me. Truly a great experience for my first time buying from a dealer! More
by MATTHEWBOYLE2345
Employees Worked With
AJ Denton, Rob Dariano
December 02, 2020
Easy drop & pick up. Provided a safe clean environment that helped make my experience exceptional. My truck was clean and ready as expected. Payment was also quick & easy. that helped make my experience exceptional. My truck was clean and ready as expected. Payment was also quick & easy. More
by Driccio1
Employees Worked With
Ryan Welsh
December 02, 2020
Missing paperwork at time of sale resulted in trip act to dealership 2 times & I live at least 30+ miles away. Instead of dealership returning plates we had to & I am still dealing with missing information dealership 2 times & I live at least 30+ miles away. Instead of dealership returning plates we had to & I am still dealing with missing information to my insurance co that I know was requested because I was in the phone with the parties More
by Lynn
Employees Worked With
Anthony DeFabio
December 01, 2020
I was advised that the car would be detailed however they missed a lot of dirt in the door jams. Should have been better. The trunk also was NOT TOUCHED. missed a lot of dirt in the door jams. Should have been better. The trunk also was NOT TOUCHED. More
by Samatpcf
Employees Worked With
Cary Peek
