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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

November 23, 2020

Everyone is very interested in making a satisfying customer, they are always accommodating when I need an appointment and very professional. Would recommend Metro to anyone More

by CARPARTS724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
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November 23, 2020

Had oil changed and tires rotated. I was happy with the work and it was fone in a timely matter. I will go back in the future. More

by KACURTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander
Report | Print
November 23, 2020

Was not to be charged for this service. Per Gerry. I don't know what else to say to fill up this space. Disappointed I guess More

by zimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano, Roger Gordon
Report | Print
November 20, 2020

Excellent customer service, parts department workers are friendly and knowledgable. Service department employees are friendly and prices are reasonable. I will be a lifetime customer. More

by LIVMCKINLEYMORGANFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bieg, Troy Hanlon
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November 20, 2020

I needed some routine maintenance. I had some free time but no appointment. They got me in right away and finished the job quickly. The service team are all so friendly and helpful. More

by JNGUNTERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Hamel, Troy Hanlon, Bill Thorpe, Jay Ostrander
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November 20, 2020

Great dealership, great service after the sale, always take care of your needs. They take care of there customers thats why I keep going back. More

by ALABUNSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits, Michelle Hamel, Anthony DeFabio, Jay Ostrander
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November 19, 2020

As always I was met with very kind and helpful service people. They explained what the service entailed. They called me as per agreement of other services required. The car was ready in a reasonable amoun More

by charl5mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gordon
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November 19, 2020

Absolutely fantastic work on my car! Although I drive an Audi, I always come to Metro because I know I’ll get quality service, they’re honest, and I won’t get robbed as I would of I went to Audi directly! More

by victoria!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano, Troy Hanlon, Ryan Welsh
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November 18, 2020

Metro Ford Service is the best. Their friendly customer service staff are always helpful and professional. No other dealership in the area compares to Metro Ford. More

by detective103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Welsh
Report | Print
November 18, 2020

Latest appointment, 3rd for same problem - “auto stop” malfunction, was blamed on me for not driving enough. MF service reps not considerate and tempered annoyed. More

by RITALOU3
Recommend Dealer
No
Employees Worked With
Troy Hanlon
Report | Print
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