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Metro Ford

Schenectady, NY

Overview
Reviews
Vehicles
4.5
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 5,073 reviews

November 18, 2020

Trouble was fixed the first time. I waited with the car. I was in and out pretty quickly. Seats were situated so that we weren't very close More

by WillowJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
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November 18, 2020

Jen and the whole team were EXTREMELY knowledgeable and accommodating. Thank you for a positive car buying experience. I wouldn’t go any other place for a Ford. More

by HDGREGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dariano, JT Tibbits, Jennifer Gifford
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November 18, 2020

Bought new vehicle from Rob Ruzzo. Great man to work with. Second vehicle I bought from Metro Ford and very happy with sales and service. I've know Bill Thorpe for over 30 years and my main decision t More

by JOEMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ruzzo- 5 stars all the way. Good man to work with., Bill Marincic, William Thorpe, Troy Hanlon, Bill Thorpe, Gary Askew, Cary Peek
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November 18, 2020

Very friendly customer support team always helpful getting me back on the road ASAP. The Best Ford dealership in the capital region. Thank you all More

by Shaun Moshier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander
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November 18, 2020

Very Satisfied as always My wife wasn’t able to drive for a few weeks ....so Bill picked up our Explorer for the service request and returned it to us. More

by MARISAWEEKS1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits, Bill Hearley, Troy Hanlon
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November 18, 2020

Top shelf service. Bill Hearley us THE BEST! Always Top shelf service. Bill Hearley us THE BEST! Always willing to help make my visit easier! Nobody takes care of their customers like Metro Ford More

by SESTAPLES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hearley, Troy Hanlon
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November 17, 2020

Working with Nicole was a pleasure. She was professional, kind and answered all the questions we had. She focused on us during the whole process and what we wanted. Thank you Nicole and Metro Ford for a easy More

by BLFDchief4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
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November 17, 2020

Great service! Did not take long with my vehicle & was very friendly. Thanks William & Troy for your help! Will return for future visits. Thank you. More

by Natasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Thorpe, Troy Hanlon
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November 17, 2020

I called for an appointment and got right in. On arrival, I was met by a representative and my vehicle was brought right in. My vehicle was done quickly and correctly and at a reasonable price. More

by kgerfin217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Welsh
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November 17, 2020

Great team. Service advisor was very nice knowledgeable and helpful. Great place to bring your car for service. I will bring all my vehicles here for service More

by debbie_schnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Thorpe, Jay Ostrander
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