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Metro Ford

Schenectady, NY

4.5
5,074 Reviews

3601 State St.

Schenectady, NY

12304

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Showing 5,074 reviews

November 18, 2020

Latest appointment, 3rd for same problem - “auto stop” malfunction, was blamed on me for not driving enough. MF service reps not considerate and tempered annoyed. More

by RITALOU3
Recommend Dealer
No
Employees Worked With
Troy Hanlon
November 18, 2020

Very friendly customer support team always helpful getting me back on the road ASAP. The Best Ford dealership in the capital region. Thank you all More

by Shaun Moshier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Jay Ostrander
November 18, 2020

Very Satisfied as always My wife wasn’t able to drive for a few weeks ....so Bill picked up our Explorer for the service request and returned it to us. More

by MARISAWEEKS1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits, Bill Hearley, Troy Hanlon
November 18, 2020

Trouble was fixed the first time. I waited with the car. I was in and out pretty quickly. Seats were situated so that we weren't very close More

by WillowJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
November 18, 2020

Metro Ford Service is the best. Their friendly customer service staff are always helpful and professional. No other dealership in the area compares to Metro Ford. More

by detective103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Welsh
November 18, 2020

Top shelf service. Bill Hearley us THE BEST! Always Top shelf service. Bill Hearley us THE BEST! Always willing to help make my visit easier! Nobody takes care of their customers like Metro Ford More

by SESTAPLES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hearley, Troy Hanlon
November 18, 2020

Bought new vehicle from Rob Ruzzo. Great man to work with. Second vehicle I bought from Metro Ford and very happy with sales and service. I've know Bill Thorpe for over 30 years and my main decision t More

by JOEMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ruzzo- 5 stars all the way. Good man to work with., Bill Marincic, William Thorpe, Troy Hanlon, Bill Thorpe, Gary Askew, Cary Peek
November 17, 2020

I called for an appointment and got right in. On arrival, I was met by a representative and my vehicle was brought right in. My vehicle was done quickly and correctly and at a reasonable price. More

by kgerfin217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Welsh
November 17, 2020

I have always gotten very pleasant and professional service at Metro Ford. The service department is the best. I always deal with Troy Hanlon always explains what work is being done and makes sugges More

by NBLAABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon, Bill Thorpe
November 17, 2020

Great team. Service advisor was very nice knowledgeable and helpful. Great place to bring your car for service. I will bring all my vehicles here for service More

by debbie_schnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Thorpe, Jay Ostrander
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