Metro Ford

I know all dealerships take several hours to finalize the deal, paperwork etc. My suggestion to Metro would be to lead the way and develop a much shorter process. deal, paperwork etc. My suggestion to Metro would be to lead the way and develop a much shorter process. More

Awesome service. On time, the price I was quoted, and very professional. Thank you Metro Ford service.Since I bought my 2019 escape from them I continue to go there for service. very professional. Thank you Metro Ford service.Since I bought my 2019 escape from them I continue to go there for service. More

I can only think of one or two pleasant interactions with Metro Ford over 4 years. They've accused me of lying about precious service I've received, they've closed a garage door on my car, they've taken 3 ho Metro Ford over 4 years. They've accused me of lying about precious service I've received, they've closed a garage door on my car, they've taken 3 hours to do a comped oil change from said damage, and they've taken 3 hours to mount and balance a single tire with an appointment. The body shop reported an incident to carfax after saying they don't do that, then vehemently denied having done so. They've refused to honor a warranty claim for a failed cat (well, they still haven't made a final decision on that one. It has only been a little over a year since they said they'd let me know. Maybe they will eventually.) I spent well over an hour on hold with the cat issue, until after the courtesy shuttle stopped running. When I did get there, I told them I was buying a GT350 but refused to buy one from them. They scoffed at me, and now I have a GT350R. More

I was very impressed with the constant communication to myself and my insurance company. It was all handle by Metro Ford very easily. They took so much off my shoulders during a rough time. myself and my insurance company. It was all handle by Metro Ford very easily. They took so much off my shoulders during a rough time. More

I had a mirror ordered and painted so I could install on my wife’s car. Overall I had a decent experience. However, a couple times I called; body shop and parts didn’t seem to communicate and they passed me my wife’s car. Overall I had a decent experience. However, a couple times I called; body shop and parts didn’t seem to communicate and they passed me back and forth on the phone. I didn’t appreciate that and would rather they work it out; which they eventually did. Mirror did come out great and I was concerned about cost to paint after a $650 dollar mirror. I was relieved that it was less than $100 to paint it. Thanks for getting the part so quick. More

I had my Battery replaced with a Motorcraft unit, and it cleared up a problem I was having with the radio... And the Service was great!!! cleared up a problem I was having with the radio... And the Service was great!!! More

The entire service team did a tremendous job making sure I could leave the appointment on time to get my kids from school. They understood the seriousness of the situation and made sure the car and my need I could leave the appointment on time to get my kids from school. They understood the seriousness of the situation and made sure the car and my need to leave on time was taken care of. I can’t say thank you enough. More

They have done everything to make me happy with my purchase of a new truck.I had a couple of concerns, and they quickly took care of it. purchase of a new truck.I had a couple of concerns, and they quickly took care of it. More

What we were quoted and what we had to pay was disheartening. Please train your customer service people better. The woman we dealt with quoted us for a 5,000 mile service when we called for our 90 disheartening. Please train your customer service people better. The woman we dealt with quoted us for a 5,000 mile service when we called for our 90,000 service. More

Not very happy with my 2016 Ford 250. I bought it brand new and have had nothing but problems with a brand new vehicle. Every couple months big bills with it new and have had nothing but problems with a brand new vehicle. Every couple months big bills with it More