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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 21, 2020
For the third time in a row, I chose to buy my car from Metro Ford. This dealership, and especially salesperson Anthony DeFabio, provide SERIOUSLY EXCELLENT customer service. They absolutely streamline the Metro Ford. This dealership, and especially salesperson Anthony DeFabio, provide SERIOUSLY EXCELLENT customer service. They absolutely streamline the car buying process while providing a super high quality product at a great value. The atmosphere of the dealership is friendly and easygoing, not high pressure. I thoroughly recommend this dealership without qualification!! More
by focus12
Verified CustomerEmployees Worked With
Rob Dariano, Anthony DeFabio
October 21, 2020
Dave and his team were exceptional. I won’t go anywhere else for my next vehicle . I would recommend Metro Ford to all interested in a née or used car. else for my next vehicle . I would recommend Metro Ford to all interested in a née or used car. More
by lgoldsto
Employees Worked With
Nicole Bellanger
October 21, 2020
Excellent service. Courtesy with a smile!Great location. Excellent service. Courtesy with a smile! Great location. Clean facility! Wonderful mechanics, body repairs, and sales serviice Love Jay ❤️ Love Ge Excellent service. Courtesy with a smile! Great location. Clean facility! Wonderful mechanics, body repairs, and sales serviice Love Jay ❤️ Love Gerry Great staff! Would like to see more new sports cars and a few high top vans More
by Cynthia
Employees Worked With
Jerry, Dave Carach, Dave Dariano, Rob Dariano, Bill Hearley, Gerry Dariano, Bill Thorpe, Jay Ostrander, Gary Askew, Cary Peek
October 19, 2020
Had to bring my car there for collision repair. Car was kept 2 weeks longer than needed. Car interior was filthy and not sanitized when I picked it up. When I was told my car was finished, they couldn't fi kept 2 weeks longer than needed. Car interior was filthy and not sanitized when I picked it up. When I was told my car was finished, they couldn't find the collision service employee working my case who had my car and keys. I had to wait 25-30 minutes before he arrived. Had to bring my car back for additional minor repair of the interior dome light as a result of the accident and the mechanic gave me a hard time even though I had called and set up an appointment with the collision department. I was forced to bring it there by my auto insurance. I will never bring my vehicle there again ,or be a potential future customer for a vehicle purchase and will advise anyone I know to avoid this dealership if they are looking to purchase a vehicle or bring it there for repairs. More
by MRC
Employees Worked With
Gary Askew
October 19, 2020
The Service Dept. Staff has been enjoyable working with. At times I add another task the day of and the staff adjusts appropriately and professionally. KEEP moving forward with GREAT CUSTOMER SERVICE!! At times I add another task the day of and the staff adjusts appropriately and professionally. KEEP moving forward with GREAT CUSTOMER SERVICE!! More
by Sarge
Employees Worked With
Troy Hanlon, Jay Ostrander, Rob Hitchcock
October 17, 2020
I appreciate the very kind and efficient staff who repaired my truck. They made themselves very available to solve my warrantee problem. I have always had good experiences in your shop over the year repaired my truck. They made themselves very available to solve my warrantee problem. I have always had good experiences in your shop over the years.. More
by HEISLERRT
Employees Worked With
Roger Gordon
October 16, 2020
This place is fantastic. Always ready to help on any way. Whether purchasing a newer vehicle or getting service done. Always kind and courtious and ready to assist way. Whether purchasing a newer vehicle or getting service done. Always kind and courtious and ready to assist More
by GLASTETTERISABEL
Employees Worked With
Jay Ostrander
October 15, 2020
The team was great. Really appreciated their help and attitude toward service. I changed it up and asked them to do more than the original order and they happily accommodated. attitude toward service. I changed it up and asked them to do more than the original order and they happily accommodated. More
by DH
Employees Worked With
Roger Gordon
October 15, 2020
Excellent service! Gary Askew and Troy Hanlon were both super professional, attentive, and extremely polite! They both seemed to be running the show and made my experience very quick, easy, and stress free super professional, attentive, and extremely polite! They both seemed to be running the show and made my experience very quick, easy, and stress free! The quality of work was excellent and I will be back in the future! More
by JeepMan
Employees Worked With
Troy Hanlon, Gary Askew
October 15, 2020
Great customer service. Very satisfied with the work done. Troy and Jay have always been helpful to me and answered any questions I may have had. done. Troy and Jay have always been helpful to me and answered any questions I may have had. More
by ASHARTRAND
Employees Worked With
Troy Hanlon, Jay Ostrander
