Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
October 08, 2020
Very pleasant experience. Not pressured at all and they acted like they wanted to make a deal and sell a car. Took extra time to prep vehicle prior to delivery. acted like they wanted to make a deal and sell a car. Took extra time to prep vehicle prior to delivery. More
by Jeff
Verified CustomerEmployees Worked With
AJ , Bill Marincic, Sara Wynne
October 08, 2020
Great dealership which Dave & Dave! Service is always fantastic with Troy taking care of everything. I am a repeat customer and go back every time. fantastic with Troy taking care of everything. I am a repeat customer and go back every time. More
by BRIANB15
Employees Worked With
Troy Hanlon
October 08, 2020
Worked with Nicole, she was great listened to what I wanted and made it happen! Would highly recommend working with the dealership and the salesperson. wanted and made it happen! Would highly recommend working with the dealership and the salesperson. More
by ANGELOM4
Employees Worked With
Nicole Bellanger
October 07, 2020
I recently scheduled a service appointment to have the oil changed in my F250 Super Duty. Despite the on going COVID issues I was very pleased with the service. The service department was doing their part oil changed in my F250 Super Duty. Despite the on going COVID issues I was very pleased with the service. The service department was doing their part to keep customers safe while their vehicles were being serviced. Although I use my truck for work and not just to get around, I always feel I get the same treatment as a customer with the latest and greatest vehicle. Rob in the heavy truck department always finds time to fit me in to his busy schedule. Thanks Rob More
by CHAMPRSLLC
Employees Worked With
JT Tibbits, Tony Simone, Bill Thorpe, Jay Ostrander, Ryan Welsh
October 06, 2020
The staff is always very friendly and professional. Troy and Jay always take good care of me and my truck. Sue was also very friendly and got me all set up in a loaner car and Jay always take good care of me and my truck. Sue was also very friendly and got me all set up in a loaner car More
by LeRoy
Employees Worked With
Troy Hanlon, Jay Ostrander
October 04, 2020
Easy to schedule appointments despite concern about check engine light Covid guidelines followed to the fullest. No charge as less than a year old Thanks engine light Covid guidelines followed to the fullest. No charge as less than a year old Thanks More
by DVANSCHA
Employees Worked With
Troy Hanlon, Roger Gordon
October 02, 2020
Returned to dealer for service less than a month after car purchase. Service was great and gave a loaner car while we had service. Problems were repaired. Very satisfied. car purchase. Service was great and gave a loaner car while we had service. Problems were repaired. Very satisfied. More
by SPEED71DEMON
Employees Worked With
Jay Ostrander, Jennifer Gifford
October 01, 2020
Everyone was very helpful.we were pleased with the service we got,3 people even stayed late to help finish our purchase, would recommend to anyone service we got,3 people even stayed late to help finish our purchase, would recommend to anyone More
by SHARI16LPNY
Employees Worked With
Rob Dariano
September 29, 2020
Great staff. Knowledgeable and courteous employees. Metro Adheres to NYS COVID 19 regulations. I trust them with all my vehicle’s maintenance & repairs. Highly recommended. Adheres to NYS COVID 19 regulations. I trust them with all my vehicle’s maintenance & repairs. Highly recommended. More
by SUEHU1
Employees Worked With
Brian Introne, Roger Gordon, Jay Ostrander
September 28, 2020
The appointment was very easy; everyone was pleasant and efficient. The work on the Ford Escape was completed on time as promised. Very pleased with the service department. efficient. The work on the Ford Escape was completed on time as promised. Very pleased with the service department. More
by rruzzo1
Employees Worked With
Nicole Bellanger
