Metro Ford

Great experience and customer service.when I got my car back I was very emotional to see how my vehicle was before, versus after. Thank you. back I was very emotional to see how my vehicle was before, versus after. Thank you. More

Service was good but 1st service writer i approached had to be asked to put on mask and would not cover his nose after being asked repeatedly..moved on to next service writer who also remarked to service wr to be asked to put on mask and would not cover his nose after being asked repeatedly..moved on to next service writer who also remarked to service writer #1 he wasn’t covering his nose..very disappointed More

Went in for standard inspection and oil change under prepaid maintance agreement. There promptly for 8:30am appointment. Car sat in lot for over an hour and was brought in when we complained. They got t prepaid maintance agreement. There promptly for 8:30am appointment. Car sat in lot for over an hour and was brought in when we complained. They got the car back to us at 11:30am! I will never bother making another “appointment.” Order taker was stupid enough to tell us sometimes an “appointment” doesn’t get in at all!! Spoke with “manager”( can’t remember name) and he offered condolences. More

I always get great treatment at Metro-I have bought 5 Fords there since 1988 and have referred friends and family members there. The service dept is great-I am recognized and greeted warmly.and my car is Fords there since 1988 and have referred friends and family members there. The service dept is great-I am recognized and greeted warmly.and my car is serviced or fixed correctly and promptly, all at a very fair price. They are very careful to observe all COVID-19 precautions. More

Overall experience with Yvonne, Katie and Rob was exceptionally. I didn’t just buy my new used vehicle, I fell in love with my reliable vehicle I am now proud to show off and take places. I am so hap exceptionally. I didn’t just buy my new used vehicle, I fell in love with my reliable vehicle I am now proud to show off and take places. I am so happy with the guidance and time they took to help me. More

Very knowledgeable. Provides excellent and personal service. Very friendly staff and makes the entire process very easy. Professional. I felt very comfortable the entire time. service. Very friendly staff and makes the entire process very easy. Professional. I felt very comfortable the entire time. More

Metro Ford service department is the best. Service manager Troy and the other men that work in the service department are great. They go out of their way to make certain that everything is done right manager Troy and the other men that work in the service department are great. They go out of their way to make certain that everything is done right and that the customer is satisfied. More

Very friendly and accommodating. Went over all the options and features on the vehicle very carefully. Explained all the financing options and warranty options very carefully. options and features on the vehicle very carefully. Explained all the financing options and warranty options very carefully. More

Went for an airbag recall on my Fusion. Appointment was easy to make, although waiting for service to pick up the phone took forever. Drop off was easy. Was told it would take no more than 2 hours, but it easy to make, although waiting for service to pick up the phone took forever. Drop off was easy. Was told it would take no more than 2 hours, but it took almost 4 before I heard back. Pick-up was smooth, but really had to search for my car by constantly hitting the lock button. All they told me was it was "parked out in back by service." After that, I was on my own. Perhaps if I'd had to pay for the service... More

Body shop repaired my car to orginal condition. Car was ready when promised. I would reccommend them to anyone. Cary the manager kept me informed all the way through the repair. ready when promised. I would reccommend them to anyone. Cary the manager kept me informed all the way through the repair. More