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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
September 01, 2020
Good job. I appreciate Ford corporate standing by their product. Why do you have to have twenty five words to satisfactory complete this simple survey??? product. Why do you have to have twenty five words to satisfactory complete this simple survey??? More
by JMOTLER1
Verified CustomerEmployees Worked With
Troy Hanlon
September 01, 2020
Very supportive and flexible to work with. Each of the team seem to help each other and work well together. They made the buying process ( and vehicle exchange) extremely easy team seem to help each other and work well together. They made the buying process ( and vehicle exchange) extremely easy More
by SHAWNFAHY
Employees Worked With
JT Tibbits, Nicole Bellanger
September 01, 2020
Call made appointment for test drive. Truck was all ready to go. Got back and Rob was friendly and we made a deal. Everything went great. to go. Got back and Rob was friendly and we made a deal. Everything went great. More
by GEORGE.MCREDMOND
Employees Worked With
ROB, Bill Marincic, Sara Wynne
August 31, 2020
We called and made an appointment for the service that we needed. Everyone was friendly gave us a date and time to drop the vehicle off and told us they would call when the work was completed. Troy called us needed. Everyone was friendly gave us a date and time to drop the vehicle off and told us they would call when the work was completed. Troy called us and let us know the work was completed and we could pick the vehicle up everything was gone to our satisfaction. Always have great service with Troy. More
by Michael.dennis
Employees Worked With
Troy Hanlon
August 31, 2020
Made everything quick fast and easy. Answered all of our questions we had with ease. Nicole made picking out a truck easy and didnt waste anytime finding the right one questions we had with ease. Nicole made picking out a truck easy and didnt waste anytime finding the right one More
by TONGRPUSMC
Employees Worked With
Nicole Bellanger
August 29, 2020
Dave Dariano is truly Awesome!!! Got work finally done correctly.. Dave made sure engine working properly. Two Dave's still looking for a deal they can't beat!!! correctly.. Dave made sure engine working properly. Two Dave's still looking for a deal they can't beat!!! More
by anthonysalernojr
Employees Worked With
Gerry Dariano, Jay Ostrander, Ryan Welsh
August 27, 2020
I love metro ford Troy explained everything especially the work I didn’t know I needed but had done on his recommendations and I thank him for that the work I didn’t know I needed but had done on his recommendations and I thank him for that More
by Feb
Employees Worked With
Troy Hanlon
August 27, 2020
This is about the 15th new vehicle that i have purchased at various dealerships in my lifetime.. Settling on a final price was once again a struggle. Bill made it better but the back office turned my elatio at various dealerships in my lifetime.. Settling on a final price was once again a struggle. Bill made it better but the back office turned my elation on day 1 to an average experience on day 2. Without Bills help I might walked. More
by WILLARDS1658
Employees Worked With
JT Tibbits, Bill Hearley
August 27, 2020
Very clean facilities and nice staff. Was able to help me find a good real for the tires I was looking for and was able to have my car ready within 24 hours. find a good real for the tires I was looking for and was able to have my car ready within 24 hours. More
by Oco.benjamin
Employees Worked With
Ryan Welsh
August 25, 2020
I am very unhappy with my deal and my vehicle. This was a covid expierence for sure. As a senior i have learned a lot dealing with people not face to face and how sales works in a different frame of mind. I covid expierence for sure. As a senior i have learned a lot dealing with people not face to face and how sales works in a different frame of mind. I thought this would be a good opportunity. However, I thought wrong. My dealings through the years have always been enjoyable. I think the whole atmosphere of the deal is sour. Not much I can do now, I own the truck. Let's just pass this one along for jim crisalli, as a costly mistake. As an old man and an aggressive dealership, let's just say goodbye. More
by JCRISALL
Employees Worked With
eyvonne
