Metro Ford

I have had nothing but horrible service from Metro Ford since I started bringing my truck there. The last service experience has been extremely frustrating. I brought my truck in because the radio was brok since I started bringing my truck there. The last service experience has been extremely frustrating. I brought my truck in because the radio was broken and there was a grinding noise coming from the front of the truck. I was told the problem would take 4 or 5 days to and they needed to take the front end apart to fix the grinding noise. They also said they had to order the radio. It took two weeks to schedule an appointment because The service guy, Tom, was very impatient with my warranty provider. I had to make calls myself to move the process along. Once the appointment was made they kept my truck for 4 days. Once I got it back I quickly realized that the grinding noise was still there and the radio they installed did not work properly. Why did they have my truck for so long if they didn’t fix the problem. They didn’t even take the front end apart, then just assumed it was something else that was a quick fix and never checked to see if the quick fix worked. I brought it back to get the radio repaired properly and I sat in the waiting room for 3 hours only for them to tell me they needed to order yet another radio. Tom said it would be by this past Friday. No one ever called on Friday. I called today and found out Tom has retired. They tell me that the radio is on back order and will take another week to arrive, but I wonder if it was ever ordered in the first place. Once the radio is fixed I will never come to Metro for repairs again. I will take my truck somewhere else to get the grinding noise fixed that they were supposed to fix but dint. They have wasted an unbelievable amount of my time, including one time when I sat in the waiting room for almost 6 hours to find out that they had not even begun TJ work on my truck!!!! Not once I. The several times that they have dropped the ball and waisted my time have they even given me an apology, let alone try to make it up to me in some way. They always just make excuses and then shuffle me out the door. I would never recommend this service department to anyone and I think you really need to examine the way you treat customers and the way you conduct your business! More

Wish service advisor would have touched base on the service that was performed an any other info needed but over all I give metro ford 4 stars service that was performed an any other info needed but over all I give metro ford 4 stars More

Dave ballwit is one of the best and most thorough technicians metro has. I always have excellent service with Troy Hanlon. I would not bring my car here if it wasn't for these two employees technicians metro has. I always have excellent service with Troy Hanlon. I would not bring my car here if it wasn't for these two employees More

Excellent service. Communication was very good. Due to the length of our service we were given a loaner car which was convenient. It did take longer than I hoped due to grtting warranty coverage through the length of our service we were given a loaner car which was convenient. It did take longer than I hoped due to grtting warranty coverage through the factory, but that does not reflect on Metro. More

I dealt with two different service reps and felt like I was bothering both of them. I have a Lincoln and will gladly go to the local Lincoln dealership going forward. They are much nicer. was bothering both of them. I have a Lincoln and will gladly go to the local Lincoln dealership going forward. They are much nicer. More

Very satisfied with the people i dealt with at Metro Ford: especially Gerry Dariano! One observation: your “oil change” window sticker does not stick! Best Ford: especially Gerry Dariano! One observation: your “oil change” window sticker does not stick! Best More

Great service The service was amazingly great. I don’t have that many words left to say because you need 25 words minimum for review, but I’m just gonna ramble on a The service was amazingly great. I don’t have that many words left to say because you need 25 words minimum for review, but I’m just gonna ramble on and a sentence so I can have enough words here so you guys know that you didn’t get a good job and I’m very satisfied More

They took car of the collision repair on my Nissan Altima. They were extremely nice.and professional. Did an amazing job on my car and got it done when promised. I highly recommend this establishment. Altima. They were extremely nice.and professional. Did an amazing job on my car and got it done when promised. I highly recommend this establishment. More

Once the service process started everything went well and efficiently.In the past,the scheduled time was kept and the service performed promptly and satisfactorily.This time,however, there was an unusual lon efficiently.In the past,the scheduled time was kept and the service performed promptly and satisfactorily.This time,however, there was an unusual long delay.Still I shall continue with Metro Ford because I believe the Dealer is reliable. More

Horrible experience the last several times I had to go there. Warranty denied because of parts that were on the car when purchased and they reinstalled after replacing an engine there. Warranty denied because of parts that were on the car when purchased and they reinstalled after replacing an engine More