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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 21, 2020
Service department was fantastic! Troy was helpful, polite, honest, and communicated well. I was happy with the work done by technicians who addressed the problem my vehicle was brought in for. polite, honest, and communicated well. I was happy with the work done by technicians who addressed the problem my vehicle was brought in for. More
by koors58
Verified CustomerEmployees Worked With
Troy Hanlon
July 21, 2020
Very loyal to Metro Ford. They've been helping me w my vehicles for 10+ yrs now. Big thanks to Jay in servicing, very professional and always there to help, huge asset to the company. Also John who does t vehicles for 10+ yrs now. Big thanks to Jay in servicing, very professional and always there to help, huge asset to the company. Also John who does the work, big thanks. Sue always has the best rental cars waiting for me and all my paperwork in order ahead of time... And ofcourse big thanks to Bill Thorpe, great guy.. Just overall great people to do business with. Makes me think of this dealership when deciding on my next car. You want reliability, go there! More
by Erica Bochno
Employees Worked With
Sue and John, both 5 stars., Bill Thorpe, Jay Ostrander
July 20, 2020
Dropped car off for what I was told was an Eight am appointment called at 1 pm car still hadn't been looked at. Was given a list of things that needed to be repaired upon arrival at 4:30 pm but no esti appointment called at 1 pm car still hadn't been looked at. Was given a list of things that needed to be repaired upon arrival at 4:30 pm but no estimate as to the cost😩 More
by RMYRPY1989
Employees Worked With
Roger Gordon
July 20, 2020
I was treated very well by the staff, they took the time to make sure I understood the entire process. Robert, my salesman, was knowledgeable and a pleasure to do business with. I would buy here again, no r to make sure I understood the entire process. Robert, my salesman, was knowledgeable and a pleasure to do business with. I would buy here again, no reservations at all. More
by NATEHALL62
Employees Worked With
Rob Dariano
July 19, 2020
My sales person was extremely professional got the owner involved in my sale , they found the perfect truck on the lot for me , and they gave me everything I asked for I wouldn’t hesitate to recommend metro involved in my sale , they found the perfect truck on the lot for me , and they gave me everything I asked for I wouldn’t hesitate to recommend metro ford any of my family or friends !!! More
by JIM@FINNINGPROPERTIES.COM
Employees Worked With
Anthony DeFabio
July 19, 2020
Couldn't be nicer , went way above and beyond with pleasant demeanor. They did exactly as they said they would , and in a very timely manner. I would definitely refer them to others. Thankyou for suc pleasant demeanor. They did exactly as they said they would , and in a very timely manner. I would definitely refer them to others. Thankyou for such a pleasant transaction. More
by Wrbilleh
Employees Worked With
JT Tibbits
July 18, 2020
Service and sales people are always pleasant and helpful. I would also use the word trust when it comes to dealing with people there. Thanks I would also use the word trust when it comes to dealing with people there. Thanks More
by jjconway501
Employees Worked With
Anthony DeFabio, Troy Hanlon, Jay Ostrander
July 17, 2020
The dealership seems to be well run. The Service Department is fast and efficient. For the past two cars, I have dealt with Anthony DeFabio. He did an excellent job of meeting my needs. It was like Department is fast and efficient. For the past two cars, I have dealt with Anthony DeFabio. He did an excellent job of meeting my needs. It was like visiting a good friend. More
by TCOMANZO
Employees Worked With
Anthony DeFabio, Bill Marincic, Jay Ostrander
July 17, 2020
Always treated like I am the only one there !! Excellent experience all around, as always! Would recommend buying and servicing vehicles here to everyone I know experience all around, as always! Would recommend buying and servicing vehicles here to everyone I know More
by REF0993
Employees Worked With
Dave Carach, Darlene Shafran, Dave Dariano, Rob Dariano, Michelle Hamel, Jonny Dariano, Troy Hanlon, Roger Gordon, Jay Ostrander
July 16, 2020
Terrific. Out of the way for me as I live in Westchester County, but I can't beat dealing with my son. So it is not a problem. Out of the way for me as I live in Westchester County, but I can't beat dealing with my son. So it is not a problem. More
by cdefabio
Employees Worked With
Anthony DeFabio
