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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
June 25, 2020
Super service-friendly quick and efficient! My 2003 Focus ZX3 (an appreciating classic) began leaking what I thought was transmission fluid. Though I had no appt, I was greeted and served prompt My 2003 Focus ZX3 (an appreciating classic) began leaking what I thought was transmission fluid. Though I had no appt, I was greeted and served promptly at Metro. No leak was found and I was adivised to check all fluids the next morning, as I have extensive auto experience and was a ASE certified tech in my youth. I returned to Metro the next day due to coolant loss, which can be difficult to diagnose, as coolant quickly dries on a hot engine, leaving no trace. The leak (actually two) was found and expertly fixed. The bill was very reasonable and I was back on the road in a couple of hours. More
by jongriffin6
Employees Worked With
Nick Saccone, Mark Christman., Troy Hanlon
June 25, 2020
Experience was good however there was little explanation as to operation of car starter forcing me to return for further instruction. I live 45 minutes away. as to operation of car starter forcing me to return for further instruction. I live 45 minutes away. More
by PLACOMBE524
Employees Worked With
Gerry Dariano
June 25, 2020
Knowledgeable and patient. Comfortable atmosphere. Ready to answer all my questions with additional information. Ready to show me how all the different "buttons" worked. It was a positive experience to answer all my questions with additional information. Ready to show me how all the different "buttons" worked. It was a positive experience More
by MARIANNEAMATO57
Employees Worked With
Nicole Bellanger, Bill Marincic
June 20, 2020
Excellent experience buying a used F-150!! We got lucky when I called Metro Ford and AJ happened to answer the phone. We hit it off right away. He was funny and knowledgeable. He answered my qu We got lucky when I called Metro Ford and AJ happened to answer the phone. We hit it off right away. He was funny and knowledgeable. He answered my questions and understood our situation completely. We were interested in a used F-150. The price online was a good price compared to what we were seeing in the area. AJ made the experience seamless when we sat down to talk numbers. We wanted a good deal and we were not in the mood for the usual back and forth and back and forth. They gave some and we gave some and we came to an agreement we felt good about. Picking up the truck was smooth and easy. We love the truck. Thank you AJ and Metro Ford. More
by jeneefour
Employees Worked With
Aj Denton , Rob Dariano
June 20, 2020
Excellent communication, dignosis, and resolution of issues Jay provided excellent communication concerning items that needed to be serviced. The service was completed on a timely basis, and the communication d Jay provided excellent communication concerning items that needed to be serviced. The service was completed on a timely basis, and the communication during the process was excellent, More
by DVLWDLY
Employees Worked With
Jay Ostrander
June 19, 2020
My salesman AJ was great, he answered all my questions and was very helpful. I would definitely recommend going here and having AJ help you. He even through in a new hat with the deal. and was very helpful. I would definitely recommend going here and having AJ help you. He even through in a new hat with the deal. More
by DVDREWWHITE
Employees Worked With
AJ Denton
June 19, 2020
Super friendly people very conscientious and efficient I always have a positive experience. Super quick service worked on my vehicle while I waited everything was done to perfection . always have a positive experience. Super quick service worked on my vehicle while I waited everything was done to perfection . More
by DADSAUTO74
Employees Worked With
Troy Hanlon
June 18, 2020
First time customer at Metro Ford. Anthony and JT were great to work with. Great buying experience. Thanks for making it so easy. I appreciate it. great to work with. Great buying experience. Thanks for making it so easy. I appreciate it. More
by GREG.SCHAFFER
Employees Worked With
JT Tibbits, Anthony DeFabio
June 18, 2020
not happy had car for oil change and tire rotation and balance tires . they called and said I needed rear pads and rotors. at that time they front pads were ok had car for oil change and tire rotation and balance tires . they called and said I needed rear pads and rotors. at that time they front pads were ok .at about fifteen hundred miles later had brake noise took it back and they said I needed front pads rotors in just that short time .I think that if they replaced the pads at that time it would have saved me $190. dollars .tried three times to get a respond for a answer on the issue .I have all ways given good reports on your business . sorry not this time when we picked up the car she fond a hair net type of article plus used paper towel and rubber bands she was so up set that she took it to car wash and got it cleaned More
by MCATER1
Employees Worked With
Tom Miller
