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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
May 08, 2020
Worked very hard for me to get my car back up and running and took the time to work with me and keep me posted on the progress of my car great people ... and took the time to work with me and keep me posted on the progress of my car great people ... More
by JILLSAXBY05
Verified CustomerEmployees Worked With
Kevin Russo, Darlene Shafran, Michelle Hamel, Troy Hanlon, Bill Thorpe, Sara Wynne, Cary Peek
May 07, 2020
I have owned FORDS since 1988 and the Metro Ford dealership has the most complete sales,service,financial,management and collision departments, I have ever delt with. Thank you all 4 your help in de dealership has the most complete sales,service,financial,management and collision departments, I have ever delt with. Thank you all 4 your help in dealership services. More
by STAPFSCOTT
Employees Worked With
Dave Carach, Darlene Shafran, Bill Marincic, Troy Hanlon, Bill Thorpe, Jay Ostrander
May 07, 2020
They know what their doing! Car was ready and papers ready to sign. In and out in half hr., nice! Financing with Bill was quick and painless! ready to sign. In and out in half hr., nice! Financing with Bill was quick and painless! More
by hendogvw
Employees Worked With
Nicole Bellanger, Bill Marincic
May 05, 2020
I thought this dealership stood behind Ford. I have a recurring problem with my rear window defogger. The only fix is to replace the rear window. I have done that 4 times in the last 3 years. Now that my recurring problem with my rear window defogger. The only fix is to replace the rear window. I have done that 4 times in the last 3 years. Now that my extended warranty has expired, you want me to pay for the whole repair. This is a faulty design from Ford and I don't think I should have to pay for something that is going to malfunction again. This is crazy. Very dissatisfied with Ford in regards to handling this problem. More
by PODORICZI
Employees Worked With
Dave Dariano, Rob Dariano, Michelle Hamel, Bill Hearley, Bill Thorpe, Jay Ostrander, Sara Wynne, Gary Askew
May 05, 2020
We brought our Explorer in for a NYS inspection and luckily we were able to get one done without having to wait. Had a talk with Troy @ detailing in and outside of my vehicle. Going to set up an appoin luckily we were able to get one done without having to wait. Had a talk with Troy @ detailing in and outside of my vehicle. Going to set up an appointment after the virus gets under control. More
by DAVE926
Employees Worked With
Troy Hanlon
May 05, 2020
Car was damaged My bumper was not put back on correctly when fixing the sensors, which had malfunctioned and in the end my bumper does not look good, which is sad as My bumper was not put back on correctly when fixing the sensors, which had malfunctioned and in the end my bumper does not look good, which is sad as it is a new vehicle and was not fixed correctly. The car also had rust particles all over the back area of my car. Not sure what was placed in my car that had rust, A new vehicle like this doesn't have rust and now I was forced to clean up the rust. Would not recommend to anyone to get service done and will rethink my next purchase. I purchased 2 cars in under 6 months from this dealer and they do not fix things as agreed. when asked to make this right, we were met with it being our fault!! Not good professional service at all! More
by MBANKS139
Employees Worked With
Not sure specifically
May 01, 2020
Replace worn/corroded brake system on old 150 truck Great job, great service. Job was done on schedule as promised, even though parts had to be ordered. Thanks to Jay Ostrander and crew ! Richar Great job, great service. Job was done on schedule as promised, even though parts had to be ordered. Thanks to Jay Ostrander and crew ! Richard More
by indyoh007
Employees Worked With
Jay Ostrander
April 30, 2020
The experience at Metro Ford was terrible...yes terrible. I honestly don’t recommend anyone going there to buy or trade a car. What they do is that they try to sell you something that isn’t really what you a I honestly don’t recommend anyone going there to buy or trade a car. What they do is that they try to sell you something that isn’t really what you are looking for. I went there yesterday to see if I can change my GMC for another SUV which I had for a year and they said yes it can be change but I would had to get a brand new car in order for my wife credit score to grow. Now we did change it for a Ford Fusion 2020. But when we went today to change it for a SUV they say that we can’t change it because is electronic. But if you look at the page...IT SAYS YOU CAN. But they have a system that once you buy a car and if you are not comfortable with, and you want to change it...you go within the next day and they say that the person who sold the car are not available ( that is their day off). I’m telling you all these because they did it to me twice and to other people they bought car there. I’m not the only one. Wow what a coincidence that is not to show at work the next day after selling a car. This car I got is not bad the only thing we went there for was to change it because we have a CLEANING COMPANY in which we have equipment to fit. But they said they can’t do anything until the person who sold me the car is there. I WOULD LIKE ALL OF YOU TO KNOW THAT..AGAIN THOSE ARE TRICKS SO AFTER 3 DAYS YOU CAN’T CHANGE YOUR CAR IN CASE IT AIN’T FIT TO WHAT YOU NEED. CHOOSE ANOTHER DEALER BUT DONT GO FOR METRO FORD. I’m a client and I’m not satisfied. More
by LauraSC92
Employees Worked With
Francisco and Abraham
April 30, 2020
Very friendly.great service....I would refer friends and family...I will get my next vehicle here... Great selection to pick from.. great inventory fro family...I will get my next vehicle here... Great selection to pick from.. great inventory fro More
by REINOSOB
Employees Worked With
William Thorpe
April 29, 2020
Made everything super easy. Thank you guys! Everyone I talked to was great to work with. Everything was done speedily and in a very professional manner. talked to was great to work with. Everything was done speedily and in a very professional manner. More
by TIM_SUTTON12
Employees Worked With
Yvonne Lai. 5 stars, Dave Carach, JT Tibbits
