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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
April 28, 2020
Brake repair I recently had the brakes repaired on my 2012 Ford Fusion. This was incidental to the annual NY state inspection. I have owned the Fusion for 5 years I recently had the brakes repaired on my 2012 Ford Fusion. This was incidental to the annual NY state inspection. I have owned the Fusion for 5 years and without a doubt, the work performed was impeccable! The new brakes work and perform better than any brake work I have ever had done. Seriously, they feel better than my new Jeep. Thank you More
by Adam
Verified CustomerEmployees Worked With
Jeremy Shafer, William Moore, Troy Hanlon, Jay Ostrander
April 27, 2020
Excellent Service My recent service on my F150 was excellent, from making appt to driving off lot my vehicle needed scheduled campaign, also i had oil change service a My recent service on my F150 was excellent, from making appt to driving off lot my vehicle needed scheduled campaign, also i had oil change service and tire rotation all CDC guidelines were strictly adhered to More
by FLEETWRENCH3
Employees Worked With
Dave Dariano, Troy Hanlon
April 24, 2020
Under the conditions were dealing with today everybody's been very good and helping me and getting a deal done they've done an excellent job been very good and helping me and getting a deal done they've done an excellent job More
by D11145
Employees Worked With
evon in used sales, Dave Dariano, Bill Marincic
April 24, 2020
This was my 3rd purchase from Metro, as always my experience was pleasant, helpful and courteous staff. It's always a pleasurable experience and I will certainly recommend Metro Ford to friends and experience was pleasant, helpful and courteous staff. It's always a pleasurable experience and I will certainly recommend Metro Ford to friends and family. More
by Chris
Employees Worked With
JT Tibbits, Joe Camuglia
April 23, 2020
Excellent service from Troy Hanlon and his team. Quick and reliable. Please do not give me minimums to describe my rating or I will not participate in the future. and reliable. Please do not give me minimums to describe my rating or I will not participate in the future. More
by BILLMAR554
Employees Worked With
Troy Hanlon
April 17, 2020
Good people. Working hard to serve their customers. Bought a lot of cars and trucks,way back sence 1973. Helfirk Ford. Never have had a problem. Bought a lot of cars and trucks,way back sence 1973. Helfirk Ford. Never have had a problem. More
by THREEFEATHERS442
Employees Worked With
Don’t know,every has been great.
April 15, 2020
Amazing place to buy the car very helpful and professional I just got my new 2020 Ford Explorer and the process was amazing me and my family have been buying here for years professional I just got my new 2020 Ford Explorer and the process was amazing me and my family have been buying here for years More
by ttieder
Employees Worked With
Danny marks and Charlie
April 07, 2020
Perfect as always my wife stopped in after work and had Perfect as always my wife stopped in after work and had the part installed in less than an hour while she waited . The vehicle was brought to her fo Perfect as always my wife stopped in after work and had the part installed in less than an hour while she waited . The vehicle was brought to her for her convenience very nicely done More
by DADSAUTO74
Employees Worked With
Troy Hanlon
April 05, 2020
Very courteous,highly knowledgeable. Mr. Troy Hanlon & Jay Ostrander are the two trusted service representative I thank both of them professionalism, I have known them over 25yrs. keep Mr. Troy Hanlon & Jay Ostrander are the two trusted service representative I thank both of them professionalism, I have known them over 25yrs. keep up with the good work. I also want to comment on Mr.JT.Tibbits in finance department ,I thank him for his professionalism and his expertise over the years in buying cars leasing. AS loyal customer close to 30yrs for these 3 individual I thank the good LORD for their service and passion for their services, keep up the good work ,GOD bless all of you. Thanks. More
by MMITC10705
Employees Worked With
Jay Ostrander
April 04, 2020
As usual excellent service From Troy and the service department. The waiting Room was clean and separated So you could practice social distancing. I will be back for my next service appointment department. The waiting Room was clean and separated So you could practice social distancing. I will be back for my next service appointment More
by THEANGELII
Employees Worked With
Troy Hanlon
