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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 25, 2019
It's was good It's was good, Customer service was good, when I Check my paperwork, they said they top all the fluid, they didn't top off anything , my washer flu It's was good, Customer service was good, when I Check my paperwork, they said they top all the fluid, they didn't top off anything , my washer fluid was empty and my coolant was low More
by Raydog34
Verified CustomerEmployees Worked With
Jay Ostrander
October 24, 2019
Excellent service I had some recalls on my ford focus I called them and rhey got me right in they had to keep my car for the weekend to replace the clutch but that was I had some recalls on my ford focus I called them and rhey got me right in they had to keep my car for the weekend to replace the clutch but that was ok now my car is awesome it's like a brand new car the people are very nice and helpful I would recommend them every time any needs work done on their car More
by memalove5683
Employees Worked With
Jonny Dariano
October 21, 2019
Service The professionalize of all the staff that we interfaced with made our experience a true positive. The Service Rep. Jay Ostrander was extremely helpfu The professionalize of all the staff that we interfaced with made our experience a true positive. The Service Rep. Jay Ostrander was extremely helpful in explaining what our car issue was and how it was resolved. More
by RUDOLPDE
Employees Worked With
We were provided a ride home while car was being worked on. The driver that brought us home was friendly and knowable about the route to get us home. , Jay Ostrander
October 21, 2019
Great Experience Bob Ruzzo and Michelle Hamel were both excellent. Top notch and truly professional and low pressure service. A great experience that I would recommend Bob Ruzzo and Michelle Hamel were both excellent. Top notch and truly professional and low pressure service. A great experience that I would recommend to anyone! More
by B
Employees Worked With
Bob Ruzzo, Michelle Hamel
October 21, 2019
Very pleasant experience. In for an oil change and tire rotation. Service staff were very friendly and I was in and out in no time. Thanks to all. In for an oil change and tire rotation. Service staff were very friendly and I was in and out in no time. Thanks to all. More
by WAYNE35CHEVY
Employees Worked With
Ryan Welsh, Also talked to Rob Dariano., Rob Dariano
October 21, 2019
Amazing service The service center was very friendly and helped me with all my concerns with my car. Very quick service, didn’t have me waiting a long time. The service center was very friendly and helped me with all my concerns with my car. Very quick service, didn’t have me waiting a long time. More
by kassandrakidd
Employees Worked With
Troy Hanlon, Jennifer Gifford
October 21, 2019
Recall Took my car in for a recall. The staff were very courteous and friendly. The work was done in no time and I was on my way. Took my car in for a recall. The staff were very courteous and friendly. The work was done in no time and I was on my way. More
by tpsawicki
Employees Worked With
Troy Hanlon
October 20, 2019
Veri good it was the best experience i had attended as it should were very kind special Ryan helped me in everything it was a wonderful experience it was the best experience i had attended as it should were very kind special Ryan helped me in everything it was a wonderful experience More
by MARLONANIBAL80
Employees Worked With
Ryan , Sara Wynne
October 20, 2019
Satisfied customer, yet again A big thanks to Troy and the service team for their help. Have only had great service from the Metro team, even though it’s an hour ride from my home A big thanks to Troy and the service team for their help. Have only had great service from the Metro team, even though it’s an hour ride from my home I bypass the other Ford dealers for the Metro team. More
by HFDFG
Employees Worked With
Troy Hanlon
October 19, 2019
Disappointed My 2017 Nissan maxima was brought to Metro Ford auto body repair someone drove my vehicle over 300 miles when it was supposed to be getting serviced I My 2017 Nissan maxima was brought to Metro Ford auto body repair someone drove my vehicle over 300 miles when it was supposed to be getting serviced I drop my vehicle off with a full tank of gas pick my vehicle up only to find out it was on empty and had been driven by one of Metro Ford‘s collision experts over 300 miles I am extremely pissed and disappointed.I will be at Metro Ford first thing Monday morning to express my disappointment. It is not OK to drop your car off to be serviced and for someone to drive your car over 300 miles. More
by Meshatt
Employees Worked With
Gerry Dariano
