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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 18, 2019
Great service rep Took me in no apt on Saturday. Waited for car. Hour later was done! Great serve rep. Will be back next time. Nice eating room with water and coffee. Took me in no apt on Saturday. Waited for car. Hour later was done! Great serve rep. Will be back next time. Nice eating room with water and coffee. More
by KENNY.ABEL
Verified CustomerEmployees Worked With
Jay Ostrander
October 17, 2019
Friendly staff, worked well, serviced car correctly feelsafe Took the time to call me to let me know what was going on, gave me the choice to accept or deny, did work on all the parts my car needed, I feel safe Took the time to call me to let me know what was going on, gave me the choice to accept or deny, did work on all the parts my car needed, I feel safe and like they were reliable....got work done in a timely manner, very friendly staff that worked well with me and eachother...answered all the questions I had. More
by sac12010
Employees Worked With
Jay Ostrander
October 17, 2019
quick easy painless Nicole and JT worked around schedule very nice easy to work with new what I wanted and did their best to get me into the vehicle in the payment I wanted. Very friendly and approachable J very nice easy to work with new what I wanted and did their best to get me into the vehicle in the payment I wanted. Very friendly and approachable JT was very helpful More
by COACHJBARBER
Employees Worked With
JT Tibbits, Nicole Bellanger
October 17, 2019
Ranger and Escape In in a good time Everyone is friendly and very helpful. We appreciate everyone's help. When we ask for appointment we get in and out In a nice time period. We enjoy Everyone is friendly and very helpful. We appreciate everyone's help. When we ask for appointment we get in and out In a nice time period. We enjoy doing business with metro Ford. More
by DUKE2658
Employees Worked With
JT Tibbits, Dan Ketchum, Jonny Dariano, Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander, Rob Hitchcock
October 16, 2019
Amazing service as usual! Always on time also very convenient ! Love the friendliness and cleanliness in the waiting area. They’ve always been great Ford is service as usual! Always on time also very convenient ! Love the friendliness and cleanliness in the waiting area. They’ve always been great Ford is the place to go More
by VANESSAARODD
Employees Worked With
Troy Hanlon
October 16, 2019
Excellent Service Experience! Troy was my service advisor and he did an excellent job keeping me updated on everything going on with my car. I was just in for a routine oil change Troy was my service advisor and he did an excellent job keeping me updated on everything going on with my car. I was just in for a routine oil change and he reminded me that I get free tire rotations! 1 less thing I have to worry about! More
by MEGANMORMINO
Employees Worked With
Troy Hanlon
October 15, 2019
Did what they said they would Took truck in for warranty work on the exhaust,they replaced the broken hanger.got me my truck back the same day. Troy looked up some other work that Took truck in for warranty work on the exhaust,they replaced the broken hanger.got me my truck back the same day. Troy looked up some other work that had been done also Thanks More
by JERRYNORRIS598
Employees Worked With
Tony Simone
October 15, 2019
leasing a new vehicle i was very happy with the cooperation and service of the staff at metro ford dealership.Darlene the sales person spent as much time as I needed to get i was very happy with the cooperation and service of the staff at metro ford dealership.Darlene the sales person spent as much time as I needed to get the vehicle built to my expectations. More
by Frank
Employees Worked With
Darlene Shafran, JT Tibbits, Bill Marincic
October 15, 2019
Transmission recall horrendous I have a 2012 Ford focus SE, it's been in for all kinds of recall work at metro Ford, there's been a massive recall on the transmission of my car, but I have a 2012 Ford focus SE, it's been in for all kinds of recall work at metro Ford, there's been a massive recall on the transmission of my car, but before they would take care of the transmission you had to bring it in for a computer flash, that was done, I brought it in last week and was told that it's out of the realm of when they could fix it, then October 15th 2019 a jertry called from metro Ford,his words were that he got four to pay for half of it metro would pay for some of it but I be responsible for a warranty product of $500 out of my pocket. Extremely rude and then hung up the phone on me. Now there's a class action suit cuz Ford knew what was going on in didn't contact customers. I would never use metro Ford again to buy a new vehicle. And this vehicle was bought brand new More
by SENSUALPASSION04
Employees Worked With
Dave Dariano, Rob Dariano, Bill Thorpe
October 14, 2019
excellent service Had 4 new tires installed. Service was great and called back in a timely matter. Submitted the tire rebate for me and gave me the printed papers. Had 4 new tires installed. Service was great and called back in a timely matter. Submitted the tire rebate for me and gave me the printed papers. More
by EMILLER10
Employees Worked With
Troy Hanlon
