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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
October 02, 2019
New Ford F-150 I was very pleased with my new purchase at Metro Ford. Everyone was helpful and perfect especially Anthony DeFabio the sales man.. I have been comin I was very pleased with my new purchase at Metro Ford. Everyone was helpful and perfect especially Anthony DeFabio the sales man.. I have been coming there for many years and have been pleased on all occasions. I recommend Metro to all my friends and family!!!! More
by JEMM12306
Verified CustomerEmployees Worked With
Anthony DeFabio
October 02, 2019
More than just a Ford Dealer Aside for a large selection of Ford cars and trucks, the dealer reps were so knowledgeable, sincere, and most important, honest. Our rep went out of h Aside for a large selection of Ford cars and trucks, the dealer reps were so knowledgeable, sincere, and most important, honest. Our rep went out of his way to explain all the features of the Ford 150 4x4 we purchased, handled all the paperwork, and the business manager made all the financial matters simple and fast. This is my 4th Ford truck, and the best experience I ever had. Highly recommend Dan Cole and JT. Go see them ! More
by tgelkamyakaTom
Employees Worked With
Dan Cole, JT Tibbits
October 02, 2019
Back shock replacements I am disappointed that you did not tell me I needed back shocks when you inspected it 2weeks earlier. Makes me think you weren't thorough and/or didn' I am disappointed that you did not tell me I needed back shocks when you inspected it 2weeks earlier. Makes me think you weren't thorough and/or didn't do all the work properly when inspecting. More
by CHAACK001
Employees Worked With
Troy Hanlon
October 02, 2019
My experience was so very bad. I had an appointment to have my car checked out as I was experiencing problems with the transmission. Well almost 2 months later I finally got my car I had an appointment to have my car checked out as I was experiencing problems with the transmission. Well almost 2 months later I finally got my car back. Also during all this time I was the one calling them to check on my car. They never bothered to call me and give me any updates. I will never bring my car to be serviced at Metro Ford again. More
by JSMITH11059
Employees Worked With
JT Tibbits, Troy Hanlon, Kevin Ruscio
October 02, 2019
Nys inspection While I could go to many places to have the nys yearly inspection, I prefer to travel to metro ford for all service because of the service provided ea While I could go to many places to have the nys yearly inspection, I prefer to travel to metro ford for all service because of the service provided each time. More
by rkernan
Employees Worked With
Troy Hanlon, Jay Ostrander
October 02, 2019
Satisfied I was looking for a used Tacoma crew cab and found Metro had one on line. A J Denton and Josh Sawyer were able to negotiate a fair price with me and I I was looking for a used Tacoma crew cab and found Metro had one on line. A J Denton and Josh Sawyer were able to negotiate a fair price with me and I was able to purchase the Tacoma. I highly recommend AJ & Josh. More
by MATT222
Employees Worked With
A J Denton, Bill Marincic, Josh Sawyer
October 02, 2019
Oil change/other issue with vehicle We brought our 2018 Escape in for it’s first oil change but wanted to ask about a noise we hear once in awhile when backing up and turning the wheel. We brought our 2018 Escape in for it’s first oil change but wanted to ask about a noise we hear once in awhile when backing up and turning the wheel. The person we talked to checked things out while it was on the lift, and drove it around the parking lot, and didn’t see anything unusual. He did say a few other customers mentioned the same loud thud noise. He looked online and said Ford has some notes about what the problem could be. I asked what we should do and he said we’d have to wait until more information is learned. Although we went home without the issue being resolved I feel good that it was looked at and that other people have the problem. Unfortunately we don’t remember the name of the person who helped us. More
by Nlrichmond
Employees Worked With
Bill Hearley
October 02, 2019
Sales Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More
by PMELCO
Employees Worked With
Bill Hearley
October 02, 2019
Service When I bring my SUV in for service it’s done when they tell me it will be done and alway a joy to work with everyone When I bring my SUV in for service it’s done when they tell me it will be done and alway a joy to work with everyone More
by PRZEKOPPAT
Employees Worked With
Dan Ketchum, Troy Hanlon
October 02, 2019
owner excellent service kept me up to date what was going on also fitted me in for a different issue very friendly, helpful and polite to work with excellent service kept me up to date what was going on also fitted me in for a different issue very friendly, helpful and polite to work with More
by EMILLER10
Employees Worked With
Troy Hanlon
