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Metro Ford
Schenectady, NY
5,076 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,076 reviews
September 20, 2019
Service Troy was efficient on the in-service write-up, friendlie, knew that I was waiting for my vehicle and the service was done within an hour which was ver Troy was efficient on the in-service write-up, friendlie, knew that I was waiting for my vehicle and the service was done within an hour which was very helpful. More
by westsider53
Verified CustomerEmployees Worked With
Troy Hanlon
September 20, 2019
Easy and stress free Very easy to make the appointment on the day and time that was convenient for me. Smooth turnover of the car to the service department. Coffee in th Very easy to make the appointment on the day and time that was convenient for me. Smooth turnover of the car to the service department. Coffee in the waiting area was great, with several self-serve choices. Price was reasonable done within the time specified. More
by SHIRHACK
Employees Worked With
Nicole Bellanger, Troy Hanlon
September 19, 2019
First Oil change Awesome and timely oil change and tire rotation I buy all my vehicles from Metro Ford and have all service done there also, always and forever Awesome and timely oil change and tire rotation I buy all my vehicles from Metro Ford and have all service done there also, always and forever More
by AMCONNELL60
Employees Worked With
Michelle Hamel, William Thorpe, Gerry Dariano, Bill Thorpe
September 19, 2019
Great Experience! At Metro Ford, Ajay Denton and Michelle Hamel were great throughout the entire experience! I would definitely recommend metro Ford to Others! Thanks f At Metro Ford, Ajay Denton and Michelle Hamel were great throughout the entire experience! I would definitely recommend metro Ford to Others! Thanks for everything again. More
by Nazir A.
Employees Worked With
Ajay Denton, Michelle Hamel
September 18, 2019
Best thing every!!!!!! I went to get a new used car. My salesman jj was great my finance man jt great I was in and out in a hour with a new car. Will go back for my next on I went to get a new used car. My salesman jj was great my finance man jt great I was in and out in a hour with a new car. Will go back for my next one. Thank you!!!!!! More
by JMCCARTHY201
Employees Worked With
JT Tibbits, JJ Salerno
September 18, 2019
service dept. They did a great job servicing my Ford F-250 pickup (and other trucks) and my wife's car too. Jerry D always helpful and Jay understands performance a They did a great job servicing my Ford F-250 pickup (and other trucks) and my wife's car too. Jerry D always helpful and Jay understands performance and collector cars. I was very disappointed when I brought my 33 Ford hot rod in for service and repair. ...…..I can understand the computer issues were beyond your capabilities....due to not having the equipment to fix it...…….I asked to have the oil / filter changed and a new battery installed...…..and you could not do that...….????? Dave did this and repairs on my 66 Shelby cobra roadster in the past...….. More
by LPTRUCKS
Employees Worked With
Gerry Dariano, Jay Ostrander
September 18, 2019
Very satisfied Everything was well done good price and efficient service.Thats my third car hope to do more business with metro ford.This dealer has the best of ever Everything was well done good price and efficient service.Thats my third car hope to do more business with metro ford.This dealer has the best of everything More
by SSEYMOU1
Employees Worked With
JT Tibbits, Kevin Ruscio
September 17, 2019
Bought 2 cars from Metro. Bought two cars from Metro Ford, if or when the time comes I will buy a third. Got no pressure from sales. took my time. they found the car I wante Bought two cars from Metro Ford, if or when the time comes I will buy a third. Got no pressure from sales. took my time. they found the car I wanted More
by CARLBROOKING625
Employees Worked With
JT Tibbits, Joe Camuglia, Sara Wynne
September 15, 2019
Overall, good experience It seemed dealership was short personal in key departments. Vehicle could have been prepared better. Salesman was great as they were working for me an It seemed dealership was short personal in key departments. Vehicle could have been prepared better. Salesman was great as they were working for me and not dealership More
by HUTCH0544
Employees Worked With
Tony Simone, Sara Wynne
September 14, 2019
routine service I felt the staff was positive . The comprehensive service covered everything that I needed for my F150 truck service. There was a coupon avaiable that I felt the staff was positive . The comprehensive service covered everything that I needed for my F150 truck service. There was a coupon avaiable that I used More
by DKHELME
Employees Worked With
Jay Ostrander
