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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
September 03, 2019
Nicole cares about her customers! I came in for a simple oil change and left with my engine light on. I called right back and was told they couldn't help me because they closed in a I came in for a simple oil change and left with my engine light on. I called right back and was told they couldn't help me because they closed in a half hour. When I opened my hud my engine cover had oil all over it and my battery cover was off. Last year we purchased a new truck and expedition from Metro and now they couldn't help me with a truck with 17,000 miles on it???? I told them I was leaving for a work trip the next morning and they told me to go to another dealer and have them look at it. I ended up being late for work and missing a conference call because of this. This was all a result of my oil cap not being put on after my oil change. I ended up having to call Nicole who went above and beyond to get me a loaner car and get my truck looked at. She really cars about her customers even after they leave the show room. If it wasn't for her fantastic service I would not return to Metro Ford for service work. The service department could learn a lot from her. Thank again Nicole for caring about your customers!!!!! More
by CCOSO
Verified CustomerEmployees Worked With
Nicole Bellanger, Jonny Dariano
September 02, 2019
Metro Ford: "A No Pressure Place to Buy or Lease! Dan Cole is the best sales person ever! He is approachable and sensitive. He asked important questions regarding my needs in choosing the right kind Dan Cole is the best sales person ever! He is approachable and sensitive. He asked important questions regarding my needs in choosing the right kind of vehicle. He was very pleasant to work with and was a great guide in my test driving experience. Moreover, Dan worked with me and management to offer a leasing deal I could afford and explained the finances along with Michelle Hamel. Dan was helpful and clear about the functions, of the Ford EcoSport I leased. I'd refer friends to Dan Cole without hesitation! More
by VG2
Employees Worked With
Dan Cole, Michelle Hamel
September 02, 2019
State inspection I had visited Metro Ford for a standard state inspection. My vehicle is still fairly new. There were no issues with the vehicle. The service was very I had visited Metro Ford for a standard state inspection. My vehicle is still fairly new. There were no issues with the vehicle. The service was very welcoming and prompt. The atmosphere of the dealership as a whole was warm and friendly. More
by ARTSUPPLYGEEK
Employees Worked With
Ryan Welch
September 02, 2019
Great experience Right from the first minute I went into the dealer, everyone was friendly and helpful. Dan Cole was my sales prison and was very relaxed and interest Right from the first minute I went into the dealer, everyone was friendly and helpful. Dan Cole was my sales prison and was very relaxed and interested in getting me what I was looking for in a vehicle. More
by HERBHUT
Employees Worked With
Dan Cole, JT Tibbits
September 01, 2019
Very Good! It becomes obvious Metro wants to please, acts accordingly and achieves the intent. It keeps me coming back. What could be better than that. Many t It becomes obvious Metro wants to please, acts accordingly and achieves the intent. It keeps me coming back. What could be better than that. Many thanks, D Stracher More
by DSTRACHE
Employees Worked With
JJ Salerno, Gerry Dariano, Jay Ostrander, Cary Peek
August 31, 2019
Horrible. Buy ford not metro ford. This is my second time at the service center. All of my needs are covered under warranty but they trick you into telling you that they are not covered This is my second time at the service center. All of my needs are covered under warranty but they trick you into telling you that they are not covered. No courtesy rides were provided both times i was there even though my warranty said it was covered. Terrible place to buy any automotive. More
by JOSHSINGH248
Employees Worked With
JT Tibbits, Jay Ostrander
August 30, 2019
Excellent service. Everyone made buying a car for my daughter very easy! Thanks Dave Carach for always taking care of us! My daughter loves her new Ford Escape Everyone made buying a car for my daughter very easy! Thanks Dave Carach for always taking care of us! My daughter loves her new Ford Escape More
by CMPIRAINO
Employees Worked With
Dave Carach, JT Tibbits
August 30, 2019
poor,rude,ineffective The customer service rep when i called to schedule was not attentive, would not listen to my problem, several times put me on hold was very rude and h The customer service rep when i called to schedule was not attentive, would not listen to my problem, several times put me on hold was very rude and hung up on me after being questioned. When we arrived to drop the vehicle off were told we don't have an appointment after calling and scheduling one a week in advance. ONCE THE VEHICLE WAS THER THE PROBLEM WAS NOT EVEN LOOKED AT AS THE ENGINE TECH WERE TO BUSY AND HAVE TO RESCHEDULE A THIRD VISIT TO CORRECT THE PROBLEM. All in all in-effective and poor service would be my opinion. More
by JFURLONG
Employees Worked With
Tom
August 29, 2019
This dealership was nothing short of amazing!!! I have been to many dealerships and this was my first one where everything went off without a hitch! Other dealers told me, nope can't get you in that I have been to many dealerships and this was my first one where everything went off without a hitch! Other dealers told me, nope can't get you in that car for that payment and I'm here to say metro ford (Michelle) did at an even better payment. Our salesman Anthony was phenomenal!!! Ty Metro Ford!! More
by WILL
Employees Worked With
Michelle Hamel, Anthony DeFabio
August 28, 2019
incomplete had the 10000 mile check up at a cost of 70 dollars +-. the following day after the service my low pressure light came on. when I checked the press had the 10000 mile check up at a cost of 70 dollars +-. the following day after the service my low pressure light came on. when I checked the pressure in all the tires,. it ranged from 30 to 32 lbs. recommend tire pressure is 35 lbs. I put 35 lbs in all tires and the light went out. if this is part of the check up, why wasn't the correct tire pressure installed. outside of that the service seems to be ok. More
by BLNGRJMS
Employees Worked With
don't know who worked on my car
