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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 28, 2019
Awesome people to work with I always deal with Dan and Michelle they make the process so easy all you have to do is give them your information sit back relax and Michelle take I always deal with Dan and Michelle they make the process so easy all you have to do is give them your information sit back relax and Michelle takes care of all the financing Dan I just call them up tell him what I want he finds it for me I come in to look at it tell him I like it he takes care of that part of it handed off to Michelle and the rest is pretty much history it’s so easy to buy from here they make the experience very tolerable I’ve been to other dealerships that just make you want to go home and cry not here at Metro Dan and Michelle are the best I will never deal with anybody else thank you Dan and Michelle for making my life easier More
by DELSTER33
Verified CustomerEmployees Worked With
Michelle Hamel, Dan Ketchum
August 28, 2019
Leaves oil cap off Unprofessional crappy service. Left off oil cap . Brand new car . 1st oil change . Disgusted with service department. Not our first bad experience! Unprofessional crappy service. Left off oil cap . Brand new car . 1st oil change . Disgusted with service department. Not our first bad experience! Will definitely loose customers! More
by JMNOTAR
Employees Worked With
Tony Simone, Gerry Dariano
August 27, 2019
Excellent sales and service. Metro ford service has been better than I expected. They have taken the time to explain the messages as well as handling the normal services. Metro ford service has been better than I expected. They have taken the time to explain the messages as well as handling the normal services. More
by Mikey
Employees Worked With
I don't know the names of who worked on my truck.
August 26, 2019
Good experience with sales representative Mainly I had contacts only with Jennifer Gifford. Very accommodating and friendly. Helped me go through the financing issues. Jennifer was very flexib Mainly I had contacts only with Jennifer Gifford. Very accommodating and friendly. Helped me go through the financing issues. Jennifer was very flexible on meeting times More
by TOMMASO64
Employees Worked With
Jennifer Gifford
August 26, 2019
Lacking. They forgot to change my oil and fix the flat. So I had to make another appointment with Midas and take it. Should be compensated with a free hour They forgot to change my oil and fix the flat. So I had to make another appointment with Midas and take it. Should be compensated with a free hour since I had to waste one of my hours. More
by healy628
Employees Worked With
Nicole Bellanger
August 26, 2019
excellent service by salesman abd finance man walked in and was greated vehicle at a fair price and was treated greeted by very friendly salesman. Kyle was knowledgeable and courtios. Next person walked in and was greated vehicle at a fair price and was treated greeted by very friendly salesman. Kyle was knowledgeable and courtios. Next person was finance man TJ. Was also very friendly and knowledgeable. Overall got a vehicle at a fair price and was treated very well More
by DLEE4191
Employees Worked With
Kyle Horvath, JT Tibbits
August 25, 2019
very good Had a very good experience salesman was excellent and so was fiance..showroom was clean and comfortable. Wish they had a couple more truck ro choose f Had a very good experience salesman was excellent and so was fiance..showroom was clean and comfortable. Wish they had a couple more truck ro choose from in my price More
by CBOUSA
Employees Worked With
Josh and Dan, Bill Marincic, Sara Wynne
August 23, 2019
Very easy Anthony made the whole process seamless and very easy. Looking forward to working with him again. Not sure what else you're looking for with this revi Anthony made the whole process seamless and very easy. Looking forward to working with him again. Not sure what else you're looking for with this review More
by Corwinsucks
Employees Worked With
Anthony DeFabio
August 23, 2019
Takata Air Bag Recall The technician(s) that performed this safety recall need to be reminded that customers don't appreciate their cars being left any less than the way t The technician(s) that performed this safety recall need to be reminded that customers don't appreciate their cars being left any less than the way they found them. Extra parts (I hope!) were found in the passenger compartment. Metal clip lodged in the leather driver's seat. Rubber bumper found on carpet behind driver's seat. New and warning lights (never had these before) advising me to remove items from in front of the passenger seat and simultaneous warning that passenger side air bag disabled for no apparent reason. So, in my opinion, on a scale of 1-10, Metro Ford gets a 6. More
by LILNEIRBO
Employees Worked With
Jay Ostrander
August 23, 2019
In and Out Wonderful experience with excellent service and quick turn-around. Had Explorer serviced and items identified for future tune-up. Appreciated the advi Wonderful experience with excellent service and quick turn-around. Had Explorer serviced and items identified for future tune-up. Appreciated the advice and will return for fix. More
by BDWALSH1
Employees Worked With
Jonny Dariano, Randy Sutton
