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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
August 06, 2019
Very helpful Our salesperson was excellent. She helped us through the whole process, from finding the right vehicle to getting the best price for us. The whole exp Our salesperson was excellent. She helped us through the whole process, from finding the right vehicle to getting the best price for us. The whole experience was stress free with no pressure. More
by ROHARE44
Verified CustomerEmployees Worked With
Darlene Shafran, JT Tibbits
August 06, 2019
Great Visit Everything went fine from my initial phone call to the end of the project. Quick and responsive and very helpful. Unfortunately I do not remember t Everything went fine from my initial phone call to the end of the project. Quick and responsive and very helpful. Unfortunately I do not remember the names of the service agent, the driver or the cashier - all were great. More
by WMCLEVE
Employees Worked With
Troy Hanlon
August 05, 2019
Good at what they do! I appreciate the ability to schedule regular maintenance on my car and I appreciate the Metro Ford techs are so knowledgeable about their cars. Troy I appreciate the ability to schedule regular maintenance on my car and I appreciate the Metro Ford techs are so knowledgeable about their cars. Troy Hanlon is always good and fair to deal with! More
by ENY Bob
Employees Worked With
Troy Hanlon
August 04, 2019
Great service again I have always had great service at Metro. Again Troy Hanlon was great to work with. He is always friendly and very helpful. I like that you know that I have always had great service at Metro. Again Troy Hanlon was great to work with. He is always friendly and very helpful. I like that you know that everything is done right and they back their service. More
by BCFRANCE
Employees Worked With
Troy Hanlon
August 04, 2019
New F150 Sport I have been buying from Metro Ford for 30 years. Always has been a great experience with the Metro Ford team! Always professional and friendly! I have been buying from Metro Ford for 30 years. Always has been a great experience with the Metro Ford team! Always professional and friendly! More
by SILVERRDKING
Employees Worked With
Victoria McLaughlin, JT Tibbits, Dan Ketchum, Troy Hanlon, Bill Thorpe, Jay Ostrander, Gary Askew, Cary Peek
August 03, 2019
Even on a busy Saturday, great service Even on a busy Saturday in the service dept, was able to get in and out. Thanks to the exceptional people, from Tom the service writer to the techs. Even on a busy Saturday in the service dept, was able to get in and out. Thanks to the exceptional people, from Tom the service writer to the techs. Awesome! More
by clycpa
Employees Worked With
Tom, Victoria McLaughlin, Bill Thorpe, Jay Ostrander
August 02, 2019
Great team Service was great from start to finish. This team is great and I'll recommend them to anyone who admires the awesome F150 I purchased. Thanks again t Service was great from start to finish. This team is great and I'll recommend them to anyone who admires the awesome F150 I purchased. Thanks again to the team at Metro Ford!! you More
by ADRNK40
Employees Worked With
Bob and Kayla, Rob Dariano, Michelle Hamel
August 02, 2019
Quick Lane During my.recent visit for an oil change and 4 wheel alignment, your Service writer, Roger, and Technician, Matt, went above and beyond what required During my.recent visit for an oil change and 4 wheel alignment, your Service writer, Roger, and Technician, Matt, went above and beyond what required of them. They both knew I drive a lot of miles on my car. Matt made sure that the alignment was exact and Roger provided a very reasonable price for the work completed. Thank you very much Matt and Roger. I will be back. More
by GPERS412
Employees Worked With
Matt - Quick Lane, Roger Gordon
August 02, 2019
Fast and courteous As always, the staff was courteousness and professional. They kept me informed of the status of the job and it was completed quicker than quoted. As always, the staff was courteousness and professional. They kept me informed of the status of the job and it was completed quicker than quoted. More
by EMCFEELEY
Employees Worked With
Troy Hanlon
July 31, 2019
Awesome Sales Staff This is my 2nd vehicle that I have bought from Metro and I have work with both Darlene and JT both times. This is a great team that always make me fee This is my 2nd vehicle that I have bought from Metro and I have work with both Darlene and JT both times. This is a great team that always make me feel welcome and appreciates me. More
by CHOTKOWD
Employees Worked With
Darlene Shafran, JT Tibbits
