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Metro Ford
Schenectady, NY
4,785 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,785 reviews
February 04, 2019
Ending lease and new car purchase Our sales person, Bob Russo, was efficient, knowledgeable, and friendly. We have been buying cars through Ford and Bob Russo for over 25 yrs. Bob is Our sales person, Bob Russo, was efficient, knowledgeable, and friendly. We have been buying cars through Ford and Bob Russo for over 25 yrs. Bob is #1 More
by PALTERI
Verified CustomerEmployees Worked With
Bobby Russo
Helpful February 04, 2019
Focus clutch recall appointment Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the service dept for any and all needs. More
by alexs82
Employees Worked With
Don Eden
February 01, 2019
Top shelf service. In my opinion Metro Ford service department is second to none. Service consultant are courteous And professional. The waiting room is very comforta In my opinion Metro Ford service department is second to none. Service consultant are courteous And professional. The waiting room is very comfortable and helps make the time fly bye. I am a long-time customer and I am very happy with their service. More
by WAYNE35CHEVY
January 31, 2019
Best experience ever ..thank you Metro For It was a smooth process starting from the minute i called to set an appointment with Metro Ford and ended leaving with a Ford Escape 2018. Special It was a smooth process starting from the minute i called to set an appointment with Metro Ford and ended leaving with a Ford Escape 2018. Special thanks goes to Darlene Shafran who went above and beyond her duties to make sure that i leased the car i wanted, she explained to me thoroughly the whole process and what are the privileges i get. So happy with the customer service at Metro Ford. More
by LANLON766
January 30, 2019
great experience we had a very good experience, and our sales person Dan Ketchum, who has sold or leased me at least 5 vehicles is extremely knowledgeable and helpful. we had a very good experience, and our sales person Dan Ketchum, who has sold or leased me at least 5 vehicles is extremely knowledgeable and helpful. More
by GCONNOR3
January 30, 2019
Metro Ford Service Metro Ford service and staff are the best I’ve ever experienced. They do great work in a timely manner. Jay and Troy go above and beyond to make sure Metro Ford service and staff are the best I’ve ever experienced. They do great work in a timely manner. Jay and Troy go above and beyond to make sure your Metro Ford experience is a good one. More
by detective103
January 29, 2019
A great experience Overall a very pleasant feeling when you were at the dealership. Nicole was not pushy but there to answer any questions. She was very timely getting b Overall a very pleasant feeling when you were at the dealership. Nicole was not pushy but there to answer any questions. She was very timely getting back with any questions I had with my purchase. Bill in The finance Dept. was very helpful getting the right financing for me. I would definitely recommend Metro Ford. More
by JMOEJO
January 28, 2019
Last minute/Emergency appointment to replace a car battery. Our daughter's car battery failed to start her car on a very cold morning. After jump-starting it, I called the Metro Service Dept. & explained our pl Our daughter's car battery failed to start her car on a very cold morning. After jump-starting it, I called the Metro Service Dept. & explained our plight to Troy. He said, "Come over now & we'll take care of you." In under a half hour, my daughter's car had a new battery in it! Amazing service: from Troy to the Technician who worked on the car. Thank you for saving the day!- R.D. More
by darthrob70
Employees Worked With
January 28, 2019
TIMELY AND FRIENDLY SERVICE I had a battery failure due to the cold weather and Troy Hanlon was able to provide prompt same day service in order to replace the battery. I had a battery failure due to the cold weather and Troy Hanlon was able to provide prompt same day service in order to replace the battery. More
by djw
Employees Worked With
January 28, 2019
Review Terrible experience after purchasing a 20,000 dollar vehicle with half xxx maintenance that could have cost me and my child’s life. Never Again! Terrible experience after purchasing a 20,000 dollar vehicle with half xxx maintenance that could have cost me and my child’s life. Never Again! More
by JENAYA.B
Employees Worked With
