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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
June 24, 2019
Outstanding Service was great outstanding very freindy went out of their way coffee was great office people Awsome sales dept great would recommend my friends to Service was great outstanding very freindy went out of their way coffee was great office people Awsome sales dept great would recommend my friends to buy the owner came over to say hi while wait for my service visited 3 time for 3different cars More
by trentjustinrussell
Verified CustomerEmployees Worked With
Jay Ostrander
June 24, 2019
first service check quick and easy service check up with oil change. In and out within 1/2 hr. our first oil change was free so that is a definite plus! quick and easy service check up with oil change. In and out within 1/2 hr. our first oil change was free so that is a definite plus! More
by irenerose422
Employees Worked With
Rob Hitchcock
June 24, 2019
2019 Ranger Extremely friendly and eager to help with meeting my wants and needs for both the new ranger and my budget. Definitely looking forward to years of fut Extremely friendly and eager to help with meeting my wants and needs for both the new ranger and my budget. Definitely looking forward to years of future patronage. More
by JSheep
Employees Worked With
JT Tibbits, Nicole Bellanger
June 22, 2019
Great experience! I started looking on their website. Very easy to navigate. Found what I was interested in. Went in the next day to test drive the vehicle. Ended up pu I started looking on their website. Very easy to navigate. Found what I was interested in. Went in the next day to test drive the vehicle. Ended up purchasing that vehicle. Everyone at Metro Ford was so nice! More
by PLATNUMROSE1
Employees Worked With
JT Tibbits, Joe Camuglia
June 21, 2019
Troy Hanlon Excellent service every visit. My experience is with Troy because I followed him here from his previous dealership when it closed its doors. He is abs Excellent service every visit. My experience is with Troy because I followed him here from his previous dealership when it closed its doors. He is absolutely the image/representative to have for your business. Always attentive, responsive, knowledgeable, and instills a confidence and level of trust that you and your car will be taken care of without question, . More
by CHAYCATS
Employees Worked With
Troy Hanlon
June 20, 2019
Fixed the problem very quickly Had a slow tire leak which was found and fixed... Tire was okay ,however the leak was a bead leak. I would highly recommend this repair shop Had a slow tire leak which was found and fixed... Tire was okay ,however the leak was a bead leak. I would highly recommend this repair shop More
by WTIMOTHYAWALSH
Employees Worked With
Troy Hanlon
June 20, 2019
2016 Ford escape Joe made the experience quick and easy! We would definitely recommend this dealership in the future. We love our new Ford Escape! We can’t wait to ta Joe made the experience quick and easy! We would definitely recommend this dealership in the future. We love our new Ford Escape! We can’t wait to take it on our next vacation. More
by AIMEE_27_99
Employees Worked With
Joe Camuglia
June 18, 2019
Associates were very friendly. Associates were friendly and they gave me a fair deal. Was in and out in under two hours from start to finish. Easiest car purchase I think I've had. Associates were friendly and they gave me a fair deal. Was in and out in under two hours from start to finish. Easiest car purchase I think I've had. . . More
by DARLING.MELISSA.JO
Employees Worked With
JT Tibbits, Joe Camuglia
June 17, 2019
No one knows Bought vehicle dmv paperwork was never done until I showed up spent I don’t know how long in dealership. All they could do was apologize again and aga Bought vehicle dmv paperwork was never done until I showed up spent I don’t know how long in dealership. All they could do was apologize again and again. Was never given checklist of what I needed to bring to complete sale. Forgot title and they said they needed check to cover new title if I didn’t come back. I went back and no one could find my check for a considerable amount of time. To me it’s poorly run, and I don’t think I would do it over again. They never offered any way to compensate for their incompetence More
by PATHOP62
Employees Worked With
Dave Dariano, JT Tibbits, Michelle Hamel, Joe Shanks
June 16, 2019
used truck purchase Bought a used truck (2013 F 150 ) brought it home, checked the lights , neither license plate light worked, had to run to NAPA and buy bulbs and repl Bought a used truck (2013 F 150 ) brought it home, checked the lights , neither license plate light worked, had to run to NAPA and buy bulbs and replace myself. $5.00 Last I knew thats part of NYS inspection, if they missed something thatbasic all I can think is what else did they miss ? More
by LBESSETTE57
Employees Worked With
Dave Carach, Joe Camuglia, Gary Askew
